SAP CRM S/4HANA Techno-Functional Consultant

This is a fully remote position, open to applicants in Poland.

📋 Description

• Collect and evaluate business requirements related to customer management processes and convert them into functional and technical specifications.

• Design, configure, and enhance SAP CRM / SAP S/4HANA customer management solutions, encompassing Business Partner, contracts, service, and customer interaction processes.

• Technically develop and improve solutions using ABAP / ABAP OO, CRM Web UI, BOL/GenIL, BAdIs and enhancements, OData services, and Fiori applications.

• Facilitate and develop integrations between CRM / S/4HANA and other systems, which include SAP IS-U / S/4HANA Utilities, billing, middleware, IDoc / RFC / web services, SAP PI/PO, or CPI.

• Analyze and address incidents and defects across both functional and technical levels, including issues related to data replication and master data.

• Engage in unit, integration, and UAT testing, as well as cutover and hypercare activities.

• Create documentation and collaborate closely with business stakeholders, architects, and other consultants within an international team.

• Assist the Client's customer management and utilities landscape during an ongoing SAP transformation.

⛳️ Requirements

• Over 5 years of relevant experience with SAP CRM and/or SAP S/4HANA customer management, including S/4HANA Service / Customer Management.

• Demonstrated techno-functional profile with functional configuration and practical development experience in ABAP / ABAP OO and CRM Web UI, BOL/GenIL.

• Experience with at least one SAP S/4HANA project that includes CRM / customer management functionality.

• Strong understanding of Business Partner, contract, and customer service processes, along with integration patterns such as IDoc, RFC, web services, and CRM Middleware / replication.

• Capability to work independently in a client-facing role and effectively communicate with business users.

• Proficient in English; knowledge of Polish is a plus.

• Availability to start immediately.

• Nice to have: experience in Utilities and Energy, particularly with SAP IS-U / SAP S/4HANA Utilities and SAP CRM for Utilities.

• Nice to have: experience with OData / SAP Gateway, Fiori / UI5, CDS views, and SAP BTP.

• Nice to have: experience with SAP Commerce Cloud, SAP Sales / Service Cloud (C4C), or SAP CX integration.

• Nice to have: experience in Agile delivery and in international, multi-vendor teams.

🏝️ Benefits

• Long-term assignment with a prominent European energy company.

• Opportunity for remote work in an international setting.

• Engage with cutting-edge SAP technologies.

• Immediate start and a significant influence on a key transformation within the energy sector.