Salesforce/Certinia Administrator

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Develop and oversee user accounts, permissions, and access rights.

• Customize Salesforce and Certinia for Sales and Service Delivery teams by designing custom objects, fields, workflows, and automating processes for comprehensive Professional Services workflows.

• Manage platform data, including executing data queries and updates.

• Keep abreast of major updates in Salesforce and Certinia, test new features, and carry out system upgrades and maintenance.

• Offer advice to business teams regarding the features and functionalities of Salesforce and Certinia releases.

• Maintain comprehensive documentation on system configurations, operational processes, and best practices for platform usage.

• Liaise with Salesforce and Certinia to report issues, seek support, and stay updated on changes.

• Recognize and propose enhancements for Salesforce and Certinia processes and their utilization.

• Assess and implement AppExchange and Certinia packages that support business operations.

• Collaborate with business stakeholders to convert requirements into scalable and secure technical solutions.

• Diagnose Salesforce and Certinia PSA issues and deliver prompt solutions to users.

⛳️ Requirements

• A minimum of 3 years of hands-on experience with Salesforce Sales Cloud and Certinia, encompassing PSA, Accounting, and Revenue Management modules, along with Analytics Studio and Financial Report Builder.

• Experience in integrating Salesforce and Certinia processes with Slack is advantageous.

• Salesforce Certified Administrator or Salesforce Certified Platform App Builder certification is required.

• Proficient in configuring and testing new PSA and Salesforce functionalities.

• Proven ability to collaborate cross-functionally with stakeholders in Service Delivery, Sales, Finance, IT, and Operations.

• Comfortable navigating ambiguity and enthusiastic about developing innovative solutions.

• Bachelor's or Master's degree in Business, Information Technology, or a related field.

• Proficient in using Google Sheets, Slides, and Docs for reporting and communications with executives.

• Familiarity with AI tools for enhancing internal processes.

• Experience in a Consulting or Professional Services environment is preferred.

• Must have current legal authorization to work in Brazil; Caylent is unable to sponsor visa or work permit applications.

• A team-oriented mindset with a collaborative approach to work.

• Strong business acumen and communication abilities to engage with executive stakeholders.

• Capacity to influence decision-making and encourage the adoption of scalable solutions.

• Self-motivated with robust project management and organizational capabilities.

• A passion for continuous learning and staying updated with the evolving Salesforce and Certinia ecosystems.

🏝️ Benefits

• Fully remote work environment.

• Generous holiday policy and flexible paid time off.

• Competitive phantom equity offerings.

• Coverage for exams and certifications.

• Peer bonus recognition program.

• Access to state-of-the-art laptops and tools.

• Equipment and office stipend provided.

• Personalized professional development plan.

• Annual learning and development stipend.

• Opportunity to work with a fantastic global team in an exceptional corporate culture.