Benefits Administrator, Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee the daily operations of the BenAdmin support and connections workflow and activities.

• Manage the complete setup of carrier and vendor connections while providing post-production assistance.

• Serve as the primary liaison and initial point of contact among BenAdmin vendors, carriers, clients, and CRC Benefits.

• Offer expertise and support to both internal and external partners by addressing inquiries promptly.

• Address and resolve data discrepancies between carriers and vendors.

• Investigate the root causes of discrepancies and implement process improvements to enhance client experience.

• Assist with vendor partner connections.

• Participate in special operations projects.

• Help maintain process documentation.

• Coordinate and communicate with relevant partners to manage support requests.

• Respond to routine inquiries from clients and internal partners.

• Develop expertise in BenAdmin vendors and CRC Benefits technology.

• Stay informed about new vendor features, processes, and advancements in CRC Benefits technology.

• Perform additional duties as assigned by the manager.

⛳️ Requirements

• High school diploma or General Education Degree (GED) (mandatory).

• At least 2 years of experience in supporting Benefits Administration with a focus on EDI or API Integration (mandatory).

• Minimum 2 years of experience in Benefits Administration technology (mandatory).

• Technical proficiency in creating and maintaining spreadsheets, learning new systems, and working with various databases.

• Proven working knowledge of the insurance industry.

• Exceptional customer service and interpersonal skills.

• Strong written and verbal communication abilities.

• Proficient in Microsoft Office Suite, particularly Excel, Word, PowerPoint, and Outlook; skilled in using web browsers.

• Capable of collaborating with others on projects and working effectively within a team.

• Ability to comprehend and execute instructions provided in written, verbal, and diagram formats.

• Capacity to thrive in a fast-paced and dynamic environment.

• Excellent organizational and time management skills to meet all deadlines.

• Ability to manage shifting priorities and deadlines while addressing various complex issues at a departmental or functional level.

• Physical ability to sit, speak, and hear; occasionally stand, walk, bend, crawl, and kneel; lift up to 25 lbs.

• Willingness to work occasional long, irregular hours during peak periods.

• Ability to travel up to 20% of the time.

• Fluency in the English language (required).

🏝️ Benefits

• Medical, dental, vision, life, disability, and AD&D insurance.

• Tax-advantaged savings accounts.

• 401(k) plan with company matching.

• Company holidays.

• Vacation and sick leave.

• New parent leave.

• Restricted stock units available for eligible positions.

• Deferred compensation plan for qualifying positions.

• Comprehensive support for employees' physical, emotional, financial, social, and professional well-being.