Salesforce Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the financial aspects, scope, and timelines for designated client projects.

• Propel the implementation of AI and digital service initiatives.

• Act as the main point of contact for clients on a daily basis and manage the operational elements of projects.

• Organize status meetings involving project teams, sponsors, and stakeholders.

• Lead kickoff meetings to outline outcomes, objectives, success metrics, and measurable targets.

• Monitor and report on progress relative to business goals throughout the engagement.

• Support the ownership of requirements, ensuring they are captured, refined, and traceable throughout the delivery process.

• Develop and refine user stories and acceptance criteria, and lead grooming sessions alongside the Solution Architect.

• Aid in client presentations during requirements, design, pilot, and User Acceptance Testing (UAT) sessions.

• Facilitate User Acceptance Testing, coordinate testing plans, track defects, and drive resolutions.

• Manage logistics for end-user training and contribute to the creation of training materials.

• Plan, initiate, and oversee B2B CRM and AI software projects.

• Collaborate with Solution and Technical Architects to integrate requirements into design specifications.

• Function as the Agile Scrum Master and guide the Software Development Life Cycle (SDLC) for system and product delivery.

⛳️ Requirements

• Over 5 years of project management experience with packaged software or custom development implementation on the Salesforce Platform.

• Background in a professional services or consulting setting.

• Proficiency in applying Agile methodologies to project management.

• Experience with Salesforce.com as a project manager or Scrum lead.

• Familiarity with estimation/sizing and SOW/Change Order contracting.

• Proven experience in facilitating requirements sessions, writing or refining user stories, and presenting functional content directly to client stakeholders.

• Experience in Salesforce or AI delivery/solution management, overseeing blueprint and implementation projects on the platform.

• Certified Salesforce.com Administrator with either Sales Cloud or Service Cloud Consultant certification.

• Preferred: a hybrid background similar to Solution Architect, Product Owner, Functional/Technical Consultant, or Business Analyst.

• Preferred: excellent presentation and communication skills.

• Preferred: ability to work collaboratively within a team or effectively as an individual contributor.

• Preferred: Bachelor's Degree in Business, Engineering, Information Technology, or Management.

• Professional demeanor with a strong emphasis on customer success.

🏝️ Benefits

• Options for remote and in-person work.

• Flexible work culture and schedule.

• Opportunities for travel, with an expected travel commitment of up to 25% for specific roles.

• Collaboration opportunities through town halls and company meetings.

• Team celebrations and social events.