Salesforce, Programme Operations Specialist – NED Engagement Programme

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee and refresh contact records, campaign data, and event-related information within Salesforce.

• Generate and modify contacts, manage attendance statuses, and ensure accuracy and completeness of records.

• Maintain records for event campaigns and attendee details.

• Update attendance records after events to initiate automated follow-up communications.

• Identify and rectify duplicate, outdated, or incomplete records.

• Monitor and manage the programme's shared inbox, responding to inquiries as needed.

• Address event registration inquiries, access requests, attendee questions, and general programme queries.

• Escalate complex issues to relevant team members.

• Provide back-office administrative support for both virtual and in-person events.

• Process post-event data and assist with registration administration.

• Review and cleanse CRM records while maintaining audience databases.

• Assist in identifying and reviewing potential Non-Executive Director contacts.

• Offer operational support to the NED programme team.

• Maintain documentation, pinpoint administrative challenges, and propose practical enhancements.

• Prioritize tasks, manage competing deadlines, and provide updates on workload.

⛳️ Requirements

• Demonstrated, hands-on experience with Salesforce is essential.

• Experience in maintaining CRM records, updating contact details, and managing campaign or event-related data.

• Strong administrative and organizational abilities, with a keen eye for detail.

• Experience managing a shared inbox, addressing inquiries, and responding professionally to stakeholders.

• Ability to work accurately with large volumes of contact and event data.

• Confidence in identifying data discrepancies, correcting records, and adhering to established procedures.

• Excellent written and verbal communication skills.

• Capacity to manage multiple tasks, prioritize effectively, and meet deadlines.

• Ability to work independently in a remote setting while collaborating efficiently with a broader team.

• Professional management of confidential information and understanding of data protection regulations.

• Candidates must be legally authorized to reside and work in the country where the position is offered, without requiring employer sponsorship.

• Experience supporting corporate programmes, event teams, or senior stakeholder engagement initiatives.

• Familiarity with Salesforce campaigns, event attendance tracking, and automated communication workflows.

• Knowledge of marketing automation tools and event registration platforms.

• Experience maintaining consent records and assisting with CRM data cleansing efforts.

• Previous experience in professional services, financial services, or a large corporate environment.

• Experience supporting Non-Executive Directors, senior executives, or other professional audiences.

🏝️ Benefits

• Remote work arrangement.

• Initial 3-month contract with the possibility of a 6-month extension.