Salesforce Marketing Cloud Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee customer databases and execute automated marketing initiatives.

• Utilize AMPscript to create personalized, dynamic campaigns across various touchpoints.

• Identify, suggest, and implement enhancements in user experience, data integrity, and process automation.

• Conduct and evaluate platform health tests and generate reports.

• Present data-driven hypotheses and actionable suggestions for the Salesforce/CRM strategy.

• Collaborate with stakeholders to recommend and finalize technological solutions.

• Ensure consistent adherence to established processes.

• Manage documentation and provide clear, constructive education and feedback.

• Assist MI in developing insights and analysis regarding performance and process flows.

• Leverage Salesforce to empower sales and customer success teams to provide exceptional service and customer care.

• Work within a growing team of Salesforce, marketing automation, and CRM experts.

• Contribute to enhancing the overall mortgage experience for clients.

⛳️ Requirements

• Proven experience with Salesforce Marketing Cloud.

• Strong understanding of core principles – HTML & AMPscript.

• Data analysis proficiency, including skills in SQL and APIs.

• Comfortable utilizing data to formulate hypotheses and propose clear, logical solutions.

• Capable of working independently and managing personal workload effectively.

• Ability to write, interpret, and critique technical specifications and requirements.

• Experience with Linear and Notion (or similar tools) for managing workload in an agile manner and documenting appropriately.

• Prepared for meetings, able to listen attentively and express reasoning clearly and constructively.

• Proactive ownership mindset with accountability for work from inception to completion.

• Demonstrated experience with Marketing Cloud modules including Email Studio, Automation Studio, Mobile Studio, Journey Builder, and Content Builder.

• Proven end-to-end project delivery in SFMC.

• Experience in stakeholder management with strong communication skills.

• Interest and enthusiasm for AI technologies.

🏝️ Benefits

• Remote working options.

• Competitive salary of up to £45k.

• Opportunity to work from anywhere in the world for up to 22 days per year.

• 25 days of holiday plus bank holidays (up to 28 days with length of service).

• Company-organized social events.

• Pension plan with Aviva (pension matching up to 5%).

• Sick pay and insurance for sick leave.

• Wellness program provided by Able Futures.

• Critical illness coverage and subsidized private medical insurance.

• Death in service policy.

• Enhanced maternity, primary adoption, and enhanced paternity & secondary adoption pay.

• Compassionate leave provisions.

• Long service awards of up to £5000.

• Mentorship from an experienced SFMC leader.

• Unique opportunity to participate in an AI-enabled business.

• Full ownership of the Salesforce Marketing Cloud setup and configuration.

• Stakeholder management across all levels of the business.

• Direct involvement in operational processes and improvements.

• Accountability for operational enhancements, as well as end-user training and development.