Salesforce Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of Salesforce as the primary CRM platform utilized across Marketing, Sales, Customer Service, Analytics, and Technology.

• Establish the CRM strategy, roadmap, architecture, and prioritize the backlog.

• Provide technical leadership in Salesforce development, architecture, integrations, security, performance, and deployment.

• Assess solution designs and ensure code quality, testing, maintainability, and adherence to Salesforce best practices.

• Mentor developers and technical teams through intricate Salesforce, integration, performance, and governor-limit challenges.

• Identify and address Salesforce technical debt, outdated integrations, inefficient automation, and platform risks.

• Lead CRM data governance, validation, profiling, cleansing, User Acceptance Testing (UAT), and quality assurance processes.

• Design and enhance Salesforce workflows, automation, and business processes.

• Facilitate integrations with ERP, PIM, SIM, eCommerce, data platforms, and AI tools.

• Assess and expand AI-enabled CRM functionalities, including predictive insights, recommendations, and automation.

• Enable CRM data for personalized experiences, forecasting, and intelligent customer interactions.

• Oversee Salesforce dashboards, reporting, analytics, and data readiness.

• Recruit, coach, mentor, and cultivate the CRM team members.

• Promote user adoption through training, documentation, enablement, and change management initiatives.

• Manage Salesforce releases, enhancements, platform health, and production-related issues.

• Collaborate with vendors, developers, architects, administrators, as well as Data, Analytics, and Technology teams.

⛳️ Requirements

• 12+ years of hands-on Salesforce experience in roles such as CRM Manager, Product Owner, or Senior Administrator.

• Salesforce Certified Administrator certification is required.

• Salesforce Certified Platform Developer I certification is mandatory.

• Strong proficiency in Salesforce configuration across Sales Cloud and Service Cloud; experience with Marketing Cloud is a bonus.

• Practical experience with Apex, Lightning Web Components (LWC), triggers, asynchronous processing, SOQL/SOSL, custom metadata, and APIs.

• Proven experience in owning Salesforce architecture, technical design, security, performance, deployment, code quality, and production support.

• Experience implementing AI or advanced analytics capabilities within CRM systems is desired.

• Solid understanding of CRM data architecture, governance, data quality, APIs, middleware, and data synchronization.

• Experience in leading or mentoring Salesforce developers, administrators, analysts, or platform support teams.

• Familiarity with supporting Marketing, Sales, Customer Service, and Analytics functions.

• Excellent stakeholder management and communication skills across both technical and non-technical teams.

• Bachelor’s degree in Business, Information Systems, Data Science, Computer Science, or a related field; equivalent experience will be considered.

• Advanced certifications in Salesforce, architecture, Marketing Cloud, or AI-related fields are preferred.

• Experience in B2B, distribution, manufacturing, or multi-ERP environments is advantageous.

• Candidates must be citizens of India and currently reside in India.

• Must have the ability and willingness to work the US shift from approximately 6:00 PM to 3:30 AM IST.

• Candidates who can join within 30 days are preferred.

🏝️ Benefits

• Not specified