Salesforce Experience Cloud Consultant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the design, configuration, and implementation of the MUNIvers citizen portal utilizing Salesforce Experience Cloud.

• Convert the current Experience Cloud proof of concept into a secure and supportable production release.

• Transform product, customer, and citizen needs into efficient portal solutions and user journeys.

• Set up Experience Cloud pages, navigation, components, branding, and functionalities.

• Create Salesforce Flow, Lightning Web Components, and Apex when standard functionalities do not fulfill requirements.

• Develop reusable architecture, components, and implementation patterns applicable to multiple municipalities.

• Lead the design, construction, testing, deployment, and post-production enhancements.

• Formulate and implement authentication and access frameworks for citizen users.

• Specify access for authenticated and guest users.

• Design secure methods for associating citizens with entitled Salesforce records.

• Configure and manage Experience Cloud users, permission sets, sharing, record access, and Salesforce security controls.

• Ensure citizens only access authorized property, tax, utility, and related information.

• Apply security and privacy-by-design principles.

• Create intuitive, responsive, and accessible digital experiences.

• Collaborate with Product Managers to define and prioritize portal requirements.

• Convert municipal processes into citizen self-service experiences.

• Identify technical constraints, risks, and dependencies, and provide recommended solutions.

• Offer Experience Cloud technical guidance to Product Owners and Developers.

• Establish technical standards and best development practices.

• Maintain documentation related to solutions and architecture.

• Enhance portal scalability, maintainability, security, and usability.

• Contribute to the MUNIvers product roadmap and citizen self-service functionalities.

• Adhere to Health and Safety, ISO27001 information security, ISO9001 quality management, environmental, and compliance regulations.

• Report directly to the Chief Technology Officer.

⛳️ Requirements

• Extensive hands-on experience in designing and delivering Salesforce Experience Cloud.

• Proven experience in bringing an Experience Cloud or similar Salesforce external-user solution into production.

• In-depth knowledge of the Salesforce platform, including objects, data modeling, Flow, automation, and security.

• Strong understanding of Salesforce external-user security, including profiles, permission sets, sharing, record access, and guest-user security.

• Experience in designing authentication, registration, and access frameworks for external users.

• Practical skills with Lightning Web Components, Apex, SOQL, JavaScript, HTML, and CSS.

• Experience in creating responsive and accessible customer or citizen-facing portals.

• Strong grasp of Salesforce development, testing, deployment, and release management practices.

• Demonstrated ability to convert business and user needs into practical technical solutions.

• Capable of working independently and taking technical ownership while effectively collaborating with Product Managers, Administrators, and Developers.

• Experience in local government, public sector, or municipal environments is highly desirable.

• Background in property tax, utility billing, payments, or citizen self-service solutions is highly desirable.

• Familiarity with Canadian public-sector privacy, security, and accessibility regulations is highly desirable.

• Experience in designing reusable Salesforce solutions for deployment across multiple clients is highly desirable.

• Salesforce Experience Cloud Consultant, Platform Developer, or Sharing & Visibility certifications are highly desirable.

• Strong solution design and problem-solving skills.

• A robust security mindset, especially for external-user and public-facing solutions.

• A customer and citizen-focused approach to digital experience design.

• Comfortable functioning as both a technical lead and a hands-on practitioner.

• Excellent communication skills with the ability to clearly articulate technical options and trade-offs.

• Proactive in taking ownership, working independently, and addressing risks or blockers promptly.

• Keen attention to quality, maintainability, and production outcomes.

• Ability to demonstrate behaviors that reflect Agilyx company values.

🏝️ Benefits

• Remote-first work arrangement.

• Opportunity to work on MUNIvers, a cutting-edge revenue and citizen service product.

• Opportunities for technical ownership and leadership.

• Collaboration with Product Managers, Salesforce Administrators, and Developers.