Salesforce Engagement Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary executive-level liaison for client stakeholders

• Cultivate and sustain relationships with sponsors and VP/C-level executives

• Establish and safeguard the overall account strategy

• Lead steering committee meetings, including preparation of agendas, narratives, and facilitation

• Direct critical client meetings with executive sponsors as required

• Assess client satisfaction and resolve any relationship issues

• Oversee the health of the account across all portfolio projects

• Facilitate governance rhythms such as monthly or quarterly business reviews

• Ensure that delivery aligns with the client’s business goals

• Escalate and implement recovery plans for accounts that are at risk

• Provide account health reports to portfolio and practice leadership

• Manage SOW health and engage in change order discussions once scope drift is recognized

• Track account-level margin and commercial performance

• Collaborate with Finance and PMO on financial health reporting

• Maintain client relationships during non-active engagements

• Identify opportunities for renewal and expansion

• Handle internal and external escalations concerning trust, scope, or commercial terms

• Align Sales and practice leadership regarding delivery performance, renewals, and expansion

• Coordinate portfolio financial performance and ensure forecast accuracy

• Engage Practice Leads, Architects, or Solution Consultants for intricate discussions

• Guide team members in client engagement techniques

• Contribute to building practice standards, delivery benchmarks, and enablement strategies

• Assist in strategic pre-sales initiatives alongside Sales and Practice Leaders

• Participate in discovery sessions and executive dialogues

• Aid in defining business outcomes and crafting realistic solutions

• Oversee the sales-to-delivery transition while maintaining relationship continuity and business context

⛳️ Requirements

• 5+ years of experience in a client-facing relationship, account management, or engagement leadership position within consulting, technology, or professional services

• Proficient understanding of the Salesforce ecosystem and platform, including clouds, common implementation patterns, and partner landscape

• Demonstrated success in managing complex, multi-project client relationships and leading them to positive outcomes

• Outstanding interpersonal and executive communication abilities

• Capability to establish rapport and trust with senior stakeholders

• Strong commercial insight, including SOW, scope, and change order discussions

• Excellent analytical and problem-solving skills with a data-centric approach

• Familiarity with delivery/project management methodologies

• Experience in conflict resolution and escalation management

• Salesforce certifications such as Admin, Sales Cloud, or Service Cloud — preferred

• Experience in supporting or collaborating on sales initiatives — preferred

• Experience in leading executive business reviews or account planning discussions — preferred

• Familiarity with professional services contracts and statements of work — preferred

🏝️ Benefits

• Ongoing training and professional growth opportunities

• Generous paid company holidays

• Vacation and paid sick leave starting from day one

• Health insurance coverage

• Monthly perks tailored to meet individual employee needs

• Medical, dental, life, and disability insurance

• RRSP savings plan

• Company-funded holidays

• Personal time off

• Opportunities for remote work

• A healthy work/life balance

• A culture of diversity, equity, and inclusion