Salesforce Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, manage, and nurture customer relationships from a delivery perspective within the NeuraFlash, Part of Accenture portfolio.

• Provide direct oversight, guidance, and escalation support to project teams.

• Ensure compliance, deliver high-quality outcomes, maintain client satisfaction, and steer project or program direction from a product ownership viewpoint.

• Serve as a thought leader, assisting customers in achieving outcomes and uncovering additional transformation opportunities.

• Engage in customer sales cycles, which include building rapport with prospects, defining scope, estimating resources, identifying staffing needs, and planning for account growth.

• Facilitate the transition of customers from sales to delivery through SOW reviews, role definitions, kick-off meetings, and client onboarding processes.

• Coordinate staffing requirements with operations, staffing teams, and business-unit leadership while managing staffing-related risks.

• Propel internal initiatives related to solution delivery capabilities, enterprise delivery methodologies, and reusable assets.

• Contribute at a leadership level, champion the brand, and assist NeuraFlash, Part of Accenture in its growth and scaling efforts.

⛳️ Requirements

• A minimum of 10 years of consulting experience in solution architecture, pre-sales advisory, and client-facing leadership within iterative software development projects.

• At least 5 years of experience leading complex customer engagements or solution workstreams with teams comprising 15 or more members.

• Over 5 years of experience in architecting, selling, and delivering Salesforce solutions across various Salesforce clouds.

• Extensive expertise in Contact Center or Salesforce solution design, including Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, and/or integrated CCaaS ecosystems.

• Proven experience in pre-sales activities, including leading discovery sessions, mapping solutions, scoping, estimating, and presenting technical and business value to C-level and VP-level stakeholders.

• Practical experience in designing end-to-end architectures covering requirements, solution blueprinting, user experience, integrations, data models, QA strategies, and go-live readiness.

• In-depth understanding of the entire SDLC and program governance processes.

• Experience in managing cross-functional solution teams that include developers, technical architects, business analysts, and QA resources.

• Strong commercial insight, demonstrated through experience in creating SOWs, Level of Effort estimates, Change Orders, and supporting sales initiatives.

• Exceptional communication and storytelling abilities for executive discussions, architecture whiteboarding, roadmap development, and decision-making processes.

• Willingness to travel up to 25% for customer projects and company events.

🏝️ Benefits

• Options for remote work.

• A flexible work culture and schedule.

• Opportunities for travel in specific roles, up to 25%.

• Participation in company events and town halls.

• Celebrations and social events for the team.