Salesforce Engagement Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop, oversee, and nurture customer relationships from a delivery standpoint within the NeuraFlash, Part of Accenture portfolio.

• Provide guidance and leadership to project teams to ensure successful project delivery, adherence to compliance, quality assurance, and client satisfaction.

• Act as a point of escalation and steer project or program direction from a product ownership perspective.

• Serve as a thought leader for clients and identify additional transformation opportunities.

• Engage in customer sales processes, encompassing rapport building, defining scope, estimating resources, and assessing staffing requirements.

• Collaborate with Sales to formulate plans for account growth and expansion.

• Transition clients from the sales phase to project delivery through SOW evaluations, role definitions, project kickoffs, and client onboarding processes.

• Ensure proper project staffing and manage staffing risks in collaboration with operations, staffing, and business-unit leadership.

• Propel internal initiatives related to solution delivery capabilities, enterprise delivery methodologies, and reusable assets.

• Contribute at a leadership level, champion the brand, and assist the company in scaling and growing.

• Travel up to 25% for client projects and company events.

⛳️ Requirements

• Over 10 years of consulting experience featuring a robust mix of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development projects.

• More than 5 years of experience leading complex customer engagements or solution workstreams involving 15 or more team members, with direct accountability for solution strategy, technical guidance, and stakeholder alignment.

• At least 5 years of experience in architecting, selling, and delivering Salesforce solutions.

• Extensive knowledge in Contact Center or Salesforce solution design, including Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, and/or integrated CCaaS ecosystems.

• Demonstrated pre-sales experience, encompassing discovery leadership, solution mapping, scoping, estimating, and conveying technical and business value to C-level and VP-level stakeholders.

• Practical experience in designing comprehensive end-to-end architectures across requirements, solution blueprinting, user experience, integrations, data models, QA strategies, and go-live readiness.

• Strong comprehension of the full Software Development Life Cycle (SDLC) and program governance.

• Experience in shaping and managing cross-functional solution teams, including developers, technical architects, business analysts, and QA resources.

• Strong commercial acumen, including the ability to create SOWs, Level of Effort estimates, Change Orders, and support sales initiatives.

• Exceptional communication and storytelling skills, including the ability to engage in executive discussions, whiteboard future-state architectures, create roadmaps, and influence decision-making.

• A passion for delivering software solutions and developing Salesforce solutions with cutting-edge technology.

• Proven capability to work cross-functionally.

• Ability to act as a strategic advisor throughout complete agentic transformation journeys.

• Expertise in evolving agentic marketplaces, platforms, frameworks, and emerging capabilities.

• Ability to translate complex AI capabilities into value-aligned recommendations.

• Proficiency in identifying agentic use cases, evaluating customer readiness, and preparing adoption strategies.

• Ability to provide thought leadership regarding agentic systems.

🏝️ Benefits

• Options for remote work.

• Flexible working arrangements.

• Travel opportunities with an expected travel commitment of up to 25%.

• Participation in company events.

• Town halls and company meetings.

• Team celebrations and social gatherings.