Salesforce Developer – Agentforce, AI Solutions

This is a fully remote position, open to applicants in Poland.

📋 Description

• Develop and improve Collinson’s Salesforce AI and Agentforce functionalities, with a focus on Customer Service and Membership solutions.

• Create, develop, configure, and enhance Salesforce Agentforce solutions, AI-driven workflows, and intelligent automation.

• Build scalable Salesforce solutions utilizing Apex, Lightning Web Components, Salesforce Flows, SOQL, APIs, and platform technologies.

• Contribute to AI-enhanced customer service and membership solutions leveraging Salesforce AI, Einstein, Agentforce, and Data Cloud integrations.

• Identify, define, refine, and prioritize AI and Agentforce use cases alongside business stakeholders.

• Collaborate with the Salesforce Platform Manager, Technical Solution Designers, Tech Leads, Data Cloud specialists, architects, developers, and business stakeholders.

• Support the design of scalable, secure, and maintainable solutions aligned with Salesforce best practices, enterprise architecture, governance, and AI frameworks.

• Facilitate integrations between Salesforce, Data Cloud, AI services, and external platforms.

• Develop and assist with unit, integration, and user acceptance testing.

• Monitor and enhance the performance, reliability, scalability, and efficiency of Salesforce platforms and AI solutions.

• Stay updated with Salesforce AI, Agentforce, Einstein, Data Cloud, and new AI technologies.

• Propose innovative opportunities that enhance customer and operational experiences.

⛳️ Requirements

• Minimum of 4 years of experience in Salesforce development roles.

• Strong practical experience with Apex, Lightning Web Components (LWC), Salesforce Flows, SOQL/SOSL, APIs, and Salesforce platform development.

• Familiarity with Salesforce CRM platforms, including Service Cloud and Sales Cloud.

• Knowledge and experience in Salesforce Agentforce development and configuration, Salesforce AI capabilities, Einstein, and intelligent automation solutions.

• Understanding of AI concepts, conversational AI, automation workflows, and customer service technologies.

• Experience collaborating with business stakeholders to define and refine technical requirements and use cases.

• Proficiency in Salesforce integrations, REST/SOAP APIs, and data-driven solutions.

• Knowledge of Salesforce security models, data governance, and platform best practices.

• Experience with CI/CD tools, source control, Salesforce DX, and DevOps practices.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Excellent communication, collaboration, and stakeholder management skills.

• Capability to manage multiple priorities in a fast-paced delivery environment.

• Salesforce Platform Developer I certification or equivalent practical experience.

• Salesforce Certified Agentforce Specialist or equivalent practical experience.

• Preferred: experience with Salesforce Agentforce development and configuration.

• Preferred: experience with Salesforce Data Cloud.

• Preferred: knowledge of Salesforce Einstein AI capabilities.

• Preferred: experience with customer service or membership platform solutions.

• Preferred: familiarity with prompt engineering, AI orchestration, or conversational AI concepts.

• Preferred: Salesforce Administrator certification.

• Preferred: familiarity with Agile and Scrum methodologies.

• Preferred: experience within a Centre of Excellence (CoE) environment.

• Preferred: additional Salesforce certifications.

• Preferred: experience with other AI technologies, machine learning concepts, or enterprise AI platforms.

• A strong problem-solving mindset with a proactive and analytical approach.

• Passion for creating secure, scalable, and well-governed Salesforce and Agentforce solutions.

• Ability to engage with both technical and non-technical stakeholders, communicating technical concepts effectively.

• Dedication to clean, maintainable code and continuous improvement.

• Strong organizational and time management capabilities.

• A collaborative approach within Agile, cross-functional teams.

• Curiosity and adaptability, with a strong desire to learn about Salesforce and AI technologies.

• Commitment to accountability, attention to detail, and quality assurance.

• Consideration of security, compliance, governance, and maintainability in solution design.

🏝️ Benefits

• Fixed-term engagement through an international contractor agreement via an Employer of Record (EOR) or umbrella company.

• Fully remote work opportunity.

• An equal opportunity workplace.

• Support provided throughout the interview process.

• Opportunity to reach full potential and engage in interesting and meaningful work.

• Chance to share in the company's success.

• Purpose-driven, high-performance culture.