Salesforce Developer, Administrator

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Design, configure, and sustain functionality across Sales Cloud, Service Cloud, and Experience Cloud.

• Collaborate with technical leadership and the current team to assess business needs and architect effective configuration or custom development solutions.

• Construct, maintain, and enhance intricate automations, workflows, and custom capabilities.

• Code and support Lightning Web Components (LWC) and Apex programming.

• Implement and support data integrations between Salesforce and external platforms or APIs.

• Spearhead the technical execution of migrating telephony from Talkdesk to Genesys.

• Assess and reconstruct related telephony system integrations and automations.

• Guide Experience Cloud projects and ongoing system enhancements.

• Diagnose and resolve technical issues within the supported environment.

• Convert business requirements into documented, actionable technical tasks.

• Create, update, and manage configuration and development tickets utilizing Jira.

• Work independently within a distributed team and adapt to changing priorities.

⛳️ Requirements

• Extensive hands-on experience in both Salesforce development and administration.

• Proven proficiency in utilizing Sales Cloud, Service Cloud, and Experience Cloud.

• Comprehensive understanding of declarative development and advanced system configuration.

• Demonstrated hands-on coding experience with Lightning Web Components (LWC) and Apex.

• Significant experience in building, managing, and troubleshooting system automations using both standard and custom objects.

• Strong experience integrating Salesforce with third-party platforms and external APIs.

• Excellent technical judgment to determine when to use custom development versus out-of-the-box configuration.

• Proficient in documenting technical decisions and managing workflows within Jira.

• Ability to independently execute complex projects with minimal supervision.

• Experience with Genesys integrations is highly preferred.

• Previous experience with Talkdesk or similar Computer Telephony Integration (CTI) platforms is a strong advantage.

• Direct experience in migrating, evaluating, or reconstructing telephony-related automations is highly desirable.

• Familiarity with Marketing Cloud is an added advantage.

• Knowledge of or experience integrating Zapier, HiTouch, SMS, or live chat platforms is a plus.

• Prior experience working in a small technical team supporting multiple operational and customer-facing systems is preferred.

🏝️ Benefits

• 100% Remote Work

• Highly Competitive USD Pay

• Paid Time Off

• Work with Autonomy

• Work with Top American Companies

• Engagement activities

• Work-life balance support

• Collaboration with a diverse, global network

• Access to a network of 600+ professionals in 25+ countries

• Collaboration with seasoned senior talent