Salesforce Developer, Administrator

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Develop, configure, and maintain functionalities across Sales Cloud, Service Cloud, and Experience Cloud.

• Collaborate with technical leadership and the current team to assess requirements and design efficient configuration or custom development solutions.

• Construct, maintain, and optimize intricate automations, workflows, and custom functionalities.

• Program and provide support for Lightning Web Components (LWC) and Apex code.

• Implement and support data integrations between Salesforce and external platforms or APIs.

• Lead the technical execution of the telephony migration from Talkdesk to Genesys.

• Assess and reconstruct related telephony system integrations and automations.

• Spearhead Experience Cloud initiatives and continual system improvements.

• Diagnose and resolve technical issues within the supported environment.

• Convert business requirements into well-documented, actionable technical tasks.

• Create, update, and manage configuration and development tickets using Jira.

• Work independently within a distributed team and adapt to changing priorities.

⛳️ Requirements

• Strong practical experience in both Salesforce development and administration.

• Proven proficiency in utilizing Sales Cloud, Service Cloud, and Experience Cloud.

• Comprehensive knowledge of declarative development and advanced system configuration.

• Demonstrated hands-on coding experience with Lightning Web Components (LWC) and Apex.

• Extensive experience in building, managing, and troubleshooting system automations using both standard and custom objects.

• Solid background in integrating Salesforce with third-party platforms and external APIs.

• Strong technical judgment to choose between custom development and out-of-the-box solutions.

• Comfortable documenting technical decisions and managing workflows using Jira.

• Ability to execute complex projects independently with minimal supervision.

• Experience with Genesys integrations is highly preferred.

• Previous experience with Talkdesk or similar CTI platforms is a significant advantage.

• Direct experience in migrating, assessing, or rebuilding telephony-related automations is highly desirable.

• Familiarity with Marketing Cloud is a distinct benefit.

• Knowledge of or experience integrating Zapier, HiTouch, SMS, or live chat platforms is a plus.

• Prior experience working within a small technical team supporting multiple operational and customer-facing systems is preferred.

• Must currently reside in Latin America.

🏝️ Benefits

• 100% Remote Work: Enjoy the flexibility to work from the location that best suits your needs. All you need is a laptop and a reliable internet connection.

• Highly Competitive USD Pay.

• Paid Time Off.

• Work with Autonomy.

• Collaborate with Top American Companies.

• Participate in engagement activities.

• Support for work-life balance.

• Access to a diverse, global professional network.

• Collaborate with experienced, senior professionals.