Salesforce Developer, Administrator

This is a fully remote position, open to applicants in Dominican Republic.

📋 Description

• Develop, configure, and sustain functionality across Sales Cloud, Service Cloud, and Experience Cloud.

• Collaborate with technical leadership and the current team to assess requirements and design configuration or custom-development solutions.

• Create, maintain, and enhance intricate automations, workflows, and custom functionalities.

• Program and support Lightning Web Components (LWC) and Apex code.

• Implement and assist with data integrations between Salesforce and external platforms or APIs.

• Lead the transition of telephony services from Talkdesk to Genesys.

• Assess and reconstruct related system integrations and automations.

• Oversee Experience Cloud projects and continuous system improvements.

• Diagnose and resolve technical issues within the supported environment.

• Convert business requirements into documented, actionable technical tasks.

• Create, update, and manage configuration and development tickets in Jira.

• Function independently within a distributed team and adjust to changing priorities.

⛳️ Requirements

• Extensive hands-on experience in Salesforce development and administration.

• Proven proficiency in utilizing Sales Cloud, Service Cloud, and Experience Cloud.

• Comprehensive understanding of declarative development and advanced system configuration.

• Demonstrated hands-on coding experience with Lightning Web Components (LWC) and Apex.

• Significant experience in building, managing, and resolving issues related to system automations using standard and custom objects.

• Strong background in integrating Salesforce with third-party platforms and external APIs.

• Excellent technical judgment to choose between custom development and out-of-the-box configuration.

• Comfortable documenting technical decisions and managing workflows within Jira.

• Capable of executing complex projects independently with minimal supervision.

• Experience with Genesys integrations is highly preferred.

• Previous experience with Talkdesk or similar CTI platforms is a significant advantage.

• Direct experience in migrating, assessing, or rebuilding telephony-related automations is highly desirable.

• Familiarity with Marketing Cloud is a distinct benefit.

• Knowledge of or experience integrating Zapier, HiTouch, SMS, or live chat platforms is a plus.

• Prior experience working within a small technical team supporting multiple operational and customer-facing systems is preferred.

• Reliable internet connection and laptop required for remote work.

• Must currently reside in Latin America.

🏝️ Benefits

• 100% Remote Work.

• Highly Competitive USD Pay.

• Paid Time Off.

• Work with Autonomy.

• Collaborate with Top American Companies.

• Engagement activities and work-life balance support.

• Access to a diverse, global network of professionals.

• Collaboration with seasoned senior talent.