Salesforce Developer, Administrator

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Develop, configure, and uphold functionality across Sales Cloud, Service Cloud, and Experience Cloud.

• Collaborate with technical leadership and the existing team to assess requirements and design efficient configuration or custom-development solutions.

• Construct, maintain, and enhance intricate automations, workflows, and custom functionalities.

• Program and provide support for Lightning Web Components and Apex code.

• Implement and assist with data integrations between Salesforce and external platforms or APIs.

• Lead the technical execution of migrating telephony systems from Talkdesk to Genesys.

• Assess and reconstruct associated telephony system integrations and automations.

• Spearhead Experience Cloud initiatives and ongoing system improvements.

• Diagnose and resolve technical issues within the supported environment.

• Convert business requirements into documented, actionable technical tasks.

• Create, update, and oversee configuration and development tickets in Jira.

• Function independently within a distributed team and adapt to changing priorities.

⛳️ Requirements

• Strong hands-on experience in both Salesforce development and administration.

• Proven expertise with Sales Cloud, Service Cloud, and Experience Cloud.

• In-depth understanding of declarative development and advanced system configuration.

• Practical coding experience with Lightning Web Components (LWC) and Apex.

• Extensive experience in building, managing, and troubleshooting automations using both standard and custom objects.

• Experience integrating Salesforce with third-party platforms and external APIs.

• Ability to discern between custom development and out-of-the-box configuration.

• Comfort in documenting technical decisions and managing workflows in Jira.

• Capability to execute complex projects independently with minimal supervision.

• Experience with Genesys integrations is highly preferred.

• Familiarity with Talkdesk or similar CTI platforms is a significant plus.

• Experience in migrating, assessing, or rebuilding telephony-related automations is highly desirable.

• Knowledge of or experience with Marketing Cloud is advantageous.

• Familiarity with integrating Zapier, HiTouch, SMS, or live chat platforms is a plus.

• Experience working within a small technical team that supports multiple operational and customer-facing systems is preferred.

🏝️ Benefits

• 100% Remote Work.

• Highly competitive USD pay.

• Paid time off.

• Work with autonomy and flexible time management.

• Opportunities to collaborate with leading American companies on innovative, high-impact projects.

• Engagement activities that promote well-being and work-life balance.

• Collaboration with a diverse, global network spanning over 25 countries.

• Teaming up with experienced senior professionals.