Salesforce Developer – Administrator

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Develop, configure, and sustain functionality across Sales Cloud, Service Cloud, and Experience Cloud.

• Collaborate with technical leadership and the current team to assess requirements and design solutions through configuration or custom development.

• Construct, maintain, and enhance intricate automations, workflows, and customized capabilities.

• Program and provide support for Lightning Web Components (LWC) and Apex code.

• Implement and facilitate data integrations between Salesforce and external platforms or APIs.

• Oversee the migration of telephony from Talkdesk to Genesys, including assessing and reconstructing associated integrations and automations.

• Spearhead Experience Cloud initiatives and continuous system enhancements.

• Diagnose and resolve technical issues within the supported environment.

• Convert business requirements into documented, actionable technical tasks.

• Create, update, and manage configuration and development tickets in Jira.

• Function independently within a distributed team and adjust to changing priorities.

⛳️ Requirements

• Strong practical experience in both Salesforce development and administration.

• Proven expertise in utilizing Sales Cloud, Service Cloud, and Experience Cloud.

• Comprehensive understanding of declarative development and advanced system configuration.

• Demonstrated coding experience with Lightning Web Components (LWC) and Apex.

• Extensive experience in building, managing, and troubleshooting system automations using standard and custom objects.

• Solid background in integrating Salesforce with third-party platforms and external APIs.

• Strong technical judgment in selecting between custom development and standard configuration.

• Proficient in documenting technical decisions and managing workflows within Jira.

• Capability to execute complex projects independently with minimal supervision.

• Experience with Genesys integrations is highly preferred.

• Previous experience with Talkdesk or similar CTI platforms is a significant advantage.

• Direct experience in migrating, assessing, or reconstructing telephony-related automations is highly desirable.

• Familiarity with Marketing Cloud is a distinct benefit.

• Knowledge of or experience integrating Zapier, HiTouch, SMS, or live chat platforms is advantageous.

• Previous experience within a small technical team supporting various operational and customer-facing systems is preferred.

• Must currently reside in Latin America.

🏝️ Benefits

• 100% Remote Work.

• Highly Competitive USD Pay.

• Paid Time Off.

• Work with Autonomy.

• Collaborate with Top American Companies.

• Engagement activities and a culture that prioritizes well-being and work-life balance.

• Collaboration with a diverse, global network.

• Work alongside experienced senior professionals.