Salesforce, Certinia Administrator

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Develop and oversee user accounts, permissions, and access rights.

• Customize Salesforce and Certinia for Sales and Service Delivery teams, incorporating custom objects, fields, workflows, and process automation for comprehensive Professional Services workflows.

• Ensure data integrity on the platform through data queries and updates.

• Keep up with major updates from Salesforce and Certinia, test new features, and carry out system upgrades and maintenance.

• Offer insights to business teams regarding new features and functionalities from Salesforce and Certinia releases.

• Keep documentation up to date on system configurations, processes, and best practices for platform usage.

• Engage with Salesforce and Certinia for issue reporting, support requests, and to remain updated on new features and enhancements.

• Recognize opportunities to enhance processes and optimize the use of the Salesforce/Certinia platform.

• Assess and implement AppExchange and Certinia packages that support business operations.

• Collaborate with business stakeholders to convert requirements into scalable and secure technical solutions.

• Resolve Salesforce and Certinia PSA issues and provide prompt solutions to users.

⛳️ Requirements

• Over 3 years of hands-on experience with Salesforce Sales Cloud, Certinia (including PSA, Accounting, and Revenue Management modules), along with Analytics Studio and Financial Report Builder.

• Familiarity with integrating Salesforce and Certinia processes with Slack is advantageous.

• Salesforce Certified Administrator or Salesforce Certified Platform App Builder certification is required.

• Proven experience in configuring and testing new PSA and Salesforce functionalities.

• Ability to work collaboratively with diverse stakeholders, including Service Delivery, Sales, Finance, IT, and Operations.

• Comfort in navigating ambiguity and enthusiasm for developing innovative solutions.

• Bachelor’s or Master’s degree in Business, Information Technology, or a related field.

• Proficient in using Google Sheets, Slides, and Docs, and leveraging these tools for reporting and executive communications.

• Experience utilizing AI tools to enhance internal processes.

• Background in a Consulting or Professional Services organization.

• Team-oriented mindset with a cooperative approach to working with existing teams; capable of quickly building trust and alignment.

• Strong business acumen and communication skills for interacting with executive stakeholders.

• Ability to influence decision-making and advocate for the adoption of scalable solutions.

• Self-motivated with excellent project management and organizational capabilities.

• Commitment to continuous learning and staying updated with the evolving Salesforce and Certinia ecosystems.

• Must have current legal authorization to work in Argentina; Caylent is unable to sponsor visa or work permit applications.

🏝️ Benefits

• Compensation in USD.

• Fully remote work environment.

• Generous holiday leave and flexible paid time off (PTO).

• Competitive phantom equity options.

• Coverage for exam and certification fees.

• Peer bonus recognition programs.

• Top-of-the-line laptop and tools provided.

• Equipment and office stipend available.

• Personalized professional development plans.

• Annual stipend for Learning and Development opportunities.

• Collaborate with a remarkable global team within an outstanding corporate culture.