Salesforce Business Systems Analyst

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Facilitate structured discovery sessions with stakeholders from Revenue Operations, Sales Operations, Marketing Operations, Customer Success Operations, Engineering, and Product.

• Identify unstated assumptions and uncover conflicting requirements prior to development.

• Accurately document agreements and convert stakeholder discussions into user stories with clearly defined acceptance criteria.

• Assess solution alternatives considering business constraints and highlight trade-offs.

• Coordinate with stakeholders, make trade-offs transparent, and resolve conflicts between teams.

• Maintain transparency regarding sprint commitments and proactively manage expectations when there are changes in scope or timelines.

• Document existing business processes and pinpoint opportunities for automation and workflow enhancements.

• Oversee the entire User Acceptance Testing (UAT) lifecycle, which includes writing test scripts, coordinating business reviewers, triaging defects, and securing sign-off.

• Manage the Jira backlog, conduct sprint planning and daily stand-ups, track progress before sprint deadlines, and distribute action items and release notes post-deployment.

• Address incoming Salesforce support requests via Slack, direct issues appropriately, and keep stakeholders updated.

⛳️ Requirements

• Over 3 years of experience in a BSA, Revenue Operations, or Salesforce-related role within a B2B SaaS setting.

• Proven track record in facilitating requirements sessions and crafting user stories with acceptance criteria.

• Ability to navigate competing priorities among stakeholders and resolve inter-team conflicts.

• Excellent written communication skills, with a knack for documenting decisions and processes effectively.

• Strong organizational abilities to manage multiple competing priorities simultaneously while maintaining momentum across all tasks.

• Experience in managing Agile sprints using Jira.

• Familiarity with Salesforce CPQ/NUE, NetSuite, or Boomi is advantageous.

🏝️ Benefits

• Competitive compensation package that includes stock options.

• Flexible work schedule.

• Comprehensive benefits package that includes a retirement plan match.

• Opportunity to make a significant impact on a daily basis.

• Collaborate with a dynamic and expanding team.

• Unlimited Paid Time Off (PTO).

• Remote work opportunities available across the United States and Ontario, Canada.

• Collaboration encouraged during core working hours.