Salesforce Administrator

This is a fully remote position, open to applicants in District of Columbia.

📋 Description

• Administer and set up Salesforce Sales Cloud and Financial Services Cloud environments.

• Maintain and enhance profiles, permission sets, territory management, role hierarchies, sharing rules, and field-level security.

• Configure Salesforce solutions to align with business needs.

• Manage Single Sign-On integrations utilizing Azure Active Directory.

• Implement and oversee Salesforce Shield encryption, audit logging, and security measures.

• Configure and manage Salesforce backup and recovery procedures using Salesforce Backup (Own Backup) or similar tools.

• Create and sustain sandboxes and scratch orgs with appropriate data masking and obfuscation techniques.

• Establish and uphold Salesforce security baselines in collaboration with Enterprise Security and Infrastructure Engineering.

• Assist with SOC 1, SOC 2, and other regulatory compliance requirements alongside Compliance and Internal Audit teams.

• Monitor Salesforce releases and critical updates, execute regression testing, and coordinate release readiness.

• Provide daily Salesforce user support, resolve issues, and manage escalations with Salesforce Support.

• Maintain platform documentation, procedures, and administrative standards.

• Engage in the Salesforce Scrum Team during sprint planning, backlog refinement, testing, and release activities.

• Communicate project status, technical challenges, and obstacles to stakeholders and team members.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's degree in Information Systems, Engineering, Computer Science, or a related discipline preferred, or an equivalent combination of education and relevant work experience.

• Five or more years of experience in Salesforce administration, including leadership roles in a complex multi-org Salesforce environment.

• Salesforce Administrator certification (mandatory).

• Salesforce Advanced Administrator certification (mandatory).

• Salesforce Financial Services Cloud Consultant certification (preferred).

• Proven experience as the lead administrator for Financial Services Cloud and Salesforce Sales and Service Cloud environments.

• Strong understanding of Salesforce security architecture, including profiles, permission sets, sharing models, and field-level security.

• Knowledge of multi-org Salesforce strategies, platform events, and governor limits.

• Experience in supporting integrations using Salesforce Data Cloud, Salesforce-to-Salesforce, APIs, and related integration technologies.

• Familiarity with implementing and supporting managed packages.

• Knowledge of Salesforce DevOps tools, Salesforce DX, scratch orgs, and deployment methodologies.

• Experience with Git, Jira, Confluence, and GitHub.

• Experience in supporting telecommunications platform integrations such as TalkDesk.

• Proficiency in building reports, dashboards, and automation solutions.

• Understanding of Salesforce AI solutions, including Agentforce and large language model technologies.

• Excellent written, verbal, analytical, and problem-solving abilities.

• Capability to communicate effectively with stakeholders at all organizational levels.

• Ability to work both independently and collaboratively within cross-functional teams.

• Demonstrated business acumen, learning agility, planning, decision-making, and technical expertise.

• Proven Customer Focus, Integrity & Trust, and Drive for Results.

• Strong communication, teamwork, creative thinking, technical learning, and the ability to thrive in environments with shifting priorities and ambiguity.

🏝️ Benefits

• Competitive Total Rewards package, including base salary, incentive programs, benefits, and a 401(k) plan with matching contributions.

• Flexible and hybrid work schedules to support work-life balance.

• Tuition reimbursement to encourage continuous education.

• Professional and career development opportunities, including courses and certifications.

• Comprehensive wellness programs promoting physical, mental, and emotional health.

• Volunteerism initiatives to foster community engagement.