This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, mentor, and cultivate a remote outbound sales team.

• Track sales performance and determine key coaching areas.

• Perform call assessments, role-playing exercises, and provide specific feedback.

• Establish clear expectations and address performance deficiencies.

• Aid in escalations and uphold sales standards.

• Collaborate with management on objectives and process enhancements.

• Ensure team adherence to policies and performance metrics.

• Engage in discussions regarding targeted coaching strategies, performance management decisions, sales outcomes, and leadership evaluations during advanced interviews.

⛳️ Requirements

• A minimum of 3 years of outbound call center sales experience with significant leadership roles.

• Proven track record of coaching sales representatives to enhance measurable outcomes.

• Experience in managing individual and team KPIs, quotas, conversion rates, productivity, or quality metrics.

• Capability to directly address performance issues, set clear expectations, and ensure accountability.

• Strong sales acumen, knowledge of objection handling, and credibility with frontline sales personnel.

• Must have open availability from Monday to Sunday, 7 AM to 11 PM CST, including evenings, weekends, and holidays.

• Candidates are required to complete a brief online assessment through TestGorilla before being considered for interviews.

• Preferred: current or former roles such as sales team lead, floor supervisor, assistant manager, sales coach, senior sales representative, or performance coach with genuine leadership responsibility.

• Preferred: experience in insurance, healthcare, travel, timeshare, financial services, or other high-volume phone sales environments.

• Preferred: experience in leading remote call center teams.