Sales Support Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver timely and precise assistance to the Sales team and customers concerning order status, product information, claims/returns, account details, pricing, and sales initiatives.

• Collaborate with Sales to assess customer-related challenges and coordinate cross-functional resources for effective solutions.

• Act as a knowledgeable resource on product specifications, catalog content, performance metrics, and relevant building regulations.

• Serve as a liaison between Sales and Category Management, Distribution, Pricing, and Sales Administration.

• Co-manage projects on behalf of the sales team.

• Ensure effective communication between business units and the Sales team.

• Generate business documents, presentations, and reports utilizing Microsoft Word, Excel, and PowerPoint.

• Maintain customer and sales activity records in HubSpot.

• Produce and circulate regular and ad hoc sales reports.

• Assist in the annual sales planning process for up to three districts.

• Engage in sales training initiatives.

⛳️ Requirements

• 3–5 years of experience in sales support, sales operations, or customer service in a B2B or wholesale context.

• Familiarity with CRM systems (e.g., HubSpot, Salesforce).

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

• Exceptional communication and organizational abilities.

• Strong enthusiasm and dedication to sales.

• Excellent interpersonal skills.

• Capability to interpret technical specifications.

• Basic knowledge of engineering drawings.

• Analytical mindset with meticulous attention to detail.

• Ability to collaborate with diverse personality types.

• Comfortable working in a fast-paced environment.

🏝️ Benefits

• Annual bonus plan based on both company and individual performance, or a role-specific sales incentive plan.

• Comprehensive and competitive health and wellness benefits.

• Leading 401(k) program featuring company contributions.

• Discounts on products.

• Flexible time-off policies.

• Adoption assistance benefits.

• Employee Resource Groups (ERGs).

• Reasonable accommodations available for individuals with disabilities.