Japanese Customer Service Quality Analyst

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Assess customer interactions based on established quality criteria

• Collaborate with team leaders and trainers to deliver constructive coaching feedback

• Monitor quality trends and assist in enhancing processes and knowledge

• Facilitate a multilingual, shift-based operation that includes weekends

⛳️ Requirements

• Proficient in Japanese and English

• Experience in quality assurance or quality monitoring within customer-facing or BPO settings

• Capable of working from home in Malaysia, or abroad if eligible for a visa

• Bachelor’s degree with 3 years of relevant experience, or a diploma with 5 years of relevant experience

• Preferred backgrounds: travel, hospitality, airline, booking-platform, or BPO

• Support a multilingual, shift-based operation that includes weekends

🏝️ Benefits

• Monthly compensation of RM9,650, inclusive of a RM1,650 monthly allowance

• Flexibility to work from home anywhere in Malaysia

• Relocation assistance for international hires: RM1,500 one-time reimbursement with receipts