Japanese Customer Service Team Leader

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Oversee the daily operations of a Japanese-speaking customer service team, focusing on coaching, performance management, and handling escalations.

• Evaluate quality, adherence, and customer outcomes while promoting ongoing improvements.

• Assist in workforce planning for rotational shifts, including weekends.

• Collaborate with quality and training stakeholders to establish standards and enhance capabilities.

⛳️ Requirements

• Proficient in Japanese and English.

• Previous experience in people leadership or team oversight in customer-facing or contact center settings.

• Adaptable to rotational shift schedules, including weekends.

• Capable of working from home anywhere in Malaysia or abroad if eligible for a visa.

• Bachelor’s degree with 3 years of relevant experience, or a diploma with 5 years of relevant experience.

• Preferred backgrounds include travel, hospitality, airline, booking-platform, or BPO sectors.

🏝️ Benefits

• Monthly compensation of RM10,650, which includes a monthly allowance of RM1,650.

• Flexibility to work from home anywhere in Malaysia.

• Relocation assistance for international hires: a one-time reimbursement of RM1,500 against submitted receipts.