Japanese Customer Service Trainer – Malaysia

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Develop and implement onboarding and continuous training programs for Japanese-speaking customer service representatives.

• Create and update training materials, assessments, and knowledge resources.

• Collaborate with quality assurance and operations teams to address performance issues and facilitate new process implementations.

• Provide support for a rotational-shift schedule, including weekends as necessary.

⛳️ Requirements

• Proficient in both Japanese and English.

• Experience in training or facilitation within customer-facing or BPO settings.

• Capable of working remotely from any location in Malaysia, or from abroad if eligible for a visa.

• A degree and a minimum of 3 years of relevant experience, or a diploma with at least 5 years of relevant experience.

• Preferred backgrounds include travel, hospitality, airline, booking-platform, or BPO industries.

• Must support a rotational-shift schedule, including weekends as necessary.

🏝️ Benefits

• Monthly compensation of RM10,650, which includes a RM1,650 monthly allowance.

• Opportunity to work from anywhere in Malaysia.

• Relocation assistance for international hires: RM1,500 one-time reimbursement upon submission of receipts.

• Full-time, permanent employment status.