Customer Support Consultant, English C1

This is a fully remote position, open to applicants in Colombia, +5 more countries.

📋 Description

• Deliver L1 customer support through phone, chat, and email channels.

• Execute fundamental troubleshooting for software-related issues, assisting customers in finding rapid solutions.

• Manage customer support inquiries across various projects.

• Forward specific cases to the appropriate representatives in line with established protocols.

• Stay updated on product and process enhancements.

• Contribute feedback aimed at improving the knowledge base.

• Conduct research when information is lacking and proactively pursue solutions.

⛳️ Requirements

• Proficient in English (C1 level for both spoken and written communication).

• Minimum of 1 year of experience in a customer support position.

• Prior experience in providing support and troubleshooting for software applications.

• Capability to prioritize tasks based on urgency and communication method.

• Customer service-focused mindset with effective communication skills.

• Excellent attention to detail and organizational abilities.

• Strong problem-solving skills and adaptability.

• Dedication to delivering high-quality customer service and achieving performance benchmarks.

• Personal laptop or computer with a minimum of 8GB RAM.

• Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speeds.

• Experience in supporting SaaS products is advantageous.

• Previous experience in providing customer support via phone, chat, and email is a plus.

• Familiarity with CRMs, ticketing systems, or similar support platforms is beneficial.

🏝️ Benefits

• Flexible working hours.

• Opportunity for fully remote employment.

• Inclusive international work environment.

• Compensation in USD.

• Referral bonuses.

• Balance between project workload and personal time.

• Internal health policy.

• Responsive leadership focused on growth and long-term collaboration.

• Opportunities for self-development.

• Trust-based culture without time-tracking requirements.

• Potential benefits and conditions outlined in the engagement agreement; eligibility may vary for independent contractors.