Japanese Customer Service Agent

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Manage incoming customer inquiries through voice and/or digital channels as assigned in both Japanese and English.

• Accurately and empathetically address booking, travel, hospitality, or service inquiries.

• Adhere to established processes, quality standards, and CRM workflows.

• Work in rotational shifts, including weekends.

• Appropriately escalate complex cases.

• Contribute to an enhanced customer experience.

⛳️ Requirements

• Proficient in both Japanese and English.

• A minimum of 1 year of experience in a customer-facing role.

• Willingness to work in rotational shifts, including weekends.

• Capable of working from home anywhere in Malaysia, or abroad with confirmed visa eligibility for Malaysia.

• Preferred: experience in travel, hospitality, airline, booking platforms, or BPO/contact center environments.

• For overseas applicants seeking visa eligibility: either a degree with at least 3 years of relevant experience or a diploma with at least 5 years of relevant experience.

• Visa processing takes a minimum of 2 weeks; start date must accommodate this timeframe.

🏝️ Benefits

• Monthly compensation of RM9,150, which includes a RM1,650 monthly allowance.

• Flexibility to work from home from any location in Malaysia.

• Relocation assistance for overseas hires: one-time reimbursement of RM1,500 against receipts.

• Full-time, permanent employment status.