Sales Support Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist Hilton account holders, customers, and hotels by providing follow-up and solutions.

• Organize and prioritize tasks using Salesforce and other Hilton platforms.

• Manage and reply to inquiries received in the shared inbox.

• Analyze daily priorities, recognize opportunities, and actively support sales objectives and customer requirements.

• Work collaboratively with teams to ensure coverage, enhance processes, and improve productivity and customer satisfaction.

• Collaborate in creating documentation for both internal and external clients.

• Engage in cross-training, team-building activities, and interdepartmental events.

• Partner with Commercial and Automation teams to test improvements in sales systems.

• Contribute to and assist in achieving annual departmental goals.

• Maintain a comprehensive understanding of Hilton's promotional program regulations and objectives.

• Generate solutions to alleviate team stressors, address work/life balance challenges, and minimize wasted time or resources.

⛳️ Requirements

• At least one (1) year of solid administrative and support experience.

• Proficient in Microsoft Office applications, particularly Excel.

• Experience in the travel and/or sales support sectors.

• Fluent in Portuguese, English, and Spanish, both in writing and speaking.

• Familiarity with systems that support Hilton's sales infrastructure, such as Salesforce and Cvent.

• Advanced skills in Microsoft Office, including proficiency in advanced Excel functions like VLOOKUPS and Pivot Tables.

🏝️ Benefits

• Enjoy 110 nights of significantly discounted travel, with rates as low as $40/night through the Go Hilton travel program.

• Participate in the employee stock purchase program (ESPP) with Hilton shares offered at a 15% discount.

• Benefit from paid parental leave for eligible Team Members, including partners and adoptive parents.

• Access dedicated caregiving concierge services.

• Receive crisis concierge support for practical and emotional care.

• Utilize free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members.

• Enjoy generous paid time off (PTO).

• Access health and welfare benefits, including health plans, dental cleanings, and vision coverage.

• Participate in retirement plans.

• Work within a collaborative, high-performing team environment.

• Explore opportunities to engage in process enhancements, special projects, cross-training, team-building, and interdepartmental events.