Sales Support Representative – Varsity Performing Arts

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Act as the main internal support partner for the VPA Sales Team.

• Oversee the entire lifecycle of customer orders from the point of submission to shipment.

• Serve as the central communication link between Sales, Design, Product Development, Production, Customer Service, and other internal teams.

• Develop strong relationships with Sales Representatives by providing updates, addressing issues, and proposing solutions.

• Promote operational excellence through process enhancements, teamwork, and proactive communication.

• Function as the primary internal contact for designated Sales Representatives and their respective sales regions.

• Address inquiries related to products, orders, timelines, and operational processes.

• Provide timely updates on order status, production timelines, artwork, and customer requests.

• Navigate internal processes and identify resources to meet customer needs effectively.

• Maintain a comprehensive understanding of products, sales programs, order processes, and company policies.

• Escalate complex issues while retaining ownership until resolution is achieved.

• Collaborate with Design, Product Development, Production, Sourcing, Shipping, and Customer Service to ensure order fulfillment.

• Communicate production updates, potential delays, and suggested solutions to the Sales team.

• Assist with special projects and departmental initiatives.

• Engage in ongoing cross-training opportunities.

• Identify trends in customer inquiries and internal processes.

• Suggest improvements to enhance efficiency, communication, and the overall customer experience.

• Support the implementation of new tools, systems, and process enhancements.

⛳️ Requirements

• A strong customer service orientation with a dedication to assisting both internal and external customers.

• Excellent verbal and written communication abilities.

• Outstanding organizational and time management skills.

• Capacity to prioritize multiple projects in a dynamic environment.

• Keen attention to detail and commitment to follow-through.

• Self-driven with strong problem-solving capabilities.

• Ability to foster collaborative relationships across various departments.

• Positive outlook with a team-first approach.

• Adaptability to changing priorities while ensuring accuracy.

• Prior experience in customer service, sales support, account management, or order management.

• Experience supporting field sales organizations is preferred.

• Background in the performing arts, music, apparel, or custom products industry is a plus.

• A Bachelor's degree is preferred but not mandatory.

• Ability to stand for extended periods of time.

• Capability to perform repetitive motions regularly.

• Ability to lift weights ranging from 15 to 50 lbs. regularly from the floor to waist level.

• Dexterity in fingers and hands with the ability to read text on a screen.

• Capacity to work in a non-climate-controlled environment.

🏝️ Benefits

• Comprehensive Health Care Benefits

• HSA Employer Contribution/ FSA Opportunities

• Wellbeing Program

• 401(k) plan with company matching

• Company paid Life, AD&D, and Short-Term Disability

• Generous My Time Off & Paid Holidays

• Varsity Brands Ownership Program

• Employee Resource Groups

• Access to Financial Coaching and a member-owned Credit Union

• St. Jude Partnership & Volunteer Opportunities

• Employee Perks including discounts on personal apparel and equipment!