Sales Support Representative – Pacific Northwest, St. Louis

This is a fully remote position, open to applicants in United States.

📋 Description

• Promote and sell ResMed products and solutions to clients within a designated territory and/or specific accounts.

• Implement account strategies by effectively planning and positioning products and solutions to meet sales goals and quotas.

• Cultivate an understanding of customer business to recognize needs and selling opportunities.

• Strengthen customer relationships through virtual visits, product demonstrations, educational initiatives, product training sessions, and resolving issues.

• Advocate for the adoption of ResMed products and services to enhance outcomes for both customers and patients.

• Build and nurture relationships with customers in assigned accounts and with account managers.

• Provide high-quality customer service and an exceptional experience.

• Manage the resolution of service incidents and escalate technical issues as the primary point of contact for the customer.

• Record activities in the Customer Relationship Management (CRM) system.

• Work in collaboration with Sales Management to assess business conditions and sales trends.

• Create and execute a proactive service and support plan alongside Sales Management.

⛳️ Requirements

• Candidates should be located in the Pacific Northwest and St. Louis Time Zone.

• A strong work ethic and a positive, can-do attitude.

• Proficiency in virtual communication, product and media presentations, webinars, and video conferencing.

• Proven ability to collaborate effectively to achieve both individual and team objectives.

• High motivation, execution focus, accountability for continuous improvement, and meticulous attention to detail.

• Demonstrated capability to deliver excellent service to both internal and external stakeholders.

• Self-motivated individual with established leadership qualities.

• Proven skill in developing and maintaining robust customer relationships.

• At least 1 year of relevant business experience in B2B sales support (preferred).

• Experience and knowledge in the medical device industry are beneficial.

• A BA/BS in a business-related field or equivalent experience is desirable.

🏝️ Benefits

• Comprehensive medical, vision, dental, and life insurance.

• AD&D insurance.

• Short-term and long-term disability insurance.

• Sleep care management.

• Health Savings Account (HSA).

• Flexible Spending Account (FSA).

• Commuter benefits.

• 401(k).

• Employee Stock Purchase Plan (ESPP).

• Employee Assistance Program (EAP).

• Tuition assistance.

• Fifteen days of Paid Time Off (PTO) accrued in the first year.

• 11 paid holidays plus 3 floating days.

• 14 weeks of primary caregiver leave or two weeks of secondary caregiver leave.

• Flexible work arrangements.

• Opportunities for career growth.

• A diverse and inclusive workplace culture.