Sales Support Representative – Mississippi River Region

This is a fully remote position, open to applicants in United States.

📋 Description

• Promote ResMed products and solutions to clients within a designated territory and/or specific accounts.

• Implement account strategies established by sales leadership to meet sales goals and quotas.

• Gain insights into customers’ businesses to pinpoint needs and identify selling opportunities.

• Strengthen customer relationships through virtual meetings, product demonstrations, educational initiatives, product training, and resolving issues.

• Advocate for the adoption of ResMed products and services to enhance customer and patient results.

• Cultivate and expand customer relationships within assigned accounts and with account managers.

• Ensure exceptional customer service and experience.

• Serve as the primary point of contact for customers to coordinate service incident resolution and escalate technical issues.

• Record activities in the Customer Relationship Management (CRM) system.

• Work alongside Sales Management to assess business conditions and sales trends.

• Create and execute proactive service and support plans in collaboration with Sales Management.

⛳️ Requirements

• Candidates must reside in the Central or Eastern Time Zone.

• Strong work ethic with a positive, can-do attitude.

• Proficient in virtual communication, product presentations, media presentations, webinars, and video conferencing using various technologies.

• Demonstrated experience in collaborative efforts to reach both individual and team objectives.

• Focused on execution and results, with a commitment to continuous improvement and meticulous attention to detail.

• Ability to deliver outstanding internal and external customer service.

• Self-motivated with established leadership capabilities.

• Capability to develop and nurture strong customer relationships.

• Over 1 year of relevant business experience in B2B sales support (preferred).

• Experience and knowledge in the medical device industry is desirable.

• BA/BS in a business-related field or equivalent experience is preferred.

🏝️ Benefits

• Comprehensive medical, vision, dental, and life insurance.

• AD&D insurance.

• Short-term and long-term disability insurance.

• Sleep care management.

• Health Savings Account (HSA).

• Flexible Spending Account (FSA).

• Commuter benefits.

• 401(k) plan.

• Employee Stock Purchase Plan (ESPP).

• Employee Assistance Program (EAP).

• Tuition assistance.

• Fifteen days of Paid Time Off (PTO) accrued in the first year.

• Eleven paid holidays along with three floating days.

• Fourteen weeks of primary caregiver leave or two weeks of secondary caregiver leave.

• Flexible work arrangements.

• Opportunities for career advancement.

• Competitive salary packages.