Sales Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Promote and sell ResMed products and solutions within a designated territory and/or specific accounts.

• Implement account strategies by strategically planning and presenting products and solutions to achieve sales targets and quotas.

• Cultivate an understanding of customer business needs to identify sales opportunities.

• Strengthen customer relationships through virtual visits, product demonstrations, educational initiatives, product training sessions, and effective problem resolution.

• Advocate for the adoption of ResMed products and services to enhance outcomes for both customers and patients.

• Build and maintain customer relationships within assigned accounts and collaborate with account managers.

• Ensure exceptional customer service and experience.

• Serve as the primary point of contact for customers to facilitate service incident resolution and escalate technical issues as necessary.

• Record activities in the Customer Relationship Management (CRM) system.

• Work alongside Sales Management to assess business conditions and sales trends.

• Create and execute proactive service and support strategies in collaboration with Sales Management.

⛳️ Requirements

• Candidates must reside in the Central or Eastern Time Zone.

• Strong work ethic complemented by a positive, can-do attitude.

• Exceptional skills in virtual communication, product presentations, media presentations, webinars, and video conferencing.

• Proven track record of working collaboratively to meet both individual and team objectives.

• Driven, results-oriented, accountable for ongoing improvement, and meticulous attention to detail.

• Demonstrated capacity to deliver outstanding service both internally and externally.

• Self-motivated with established leadership qualities.

• Proven ability to foster and cultivate strong customer relationships.

• Over 1 year of relevant experience in B2B sales support (preferred).

• Experience and knowledge of the medical device industry is preferred.

• BA/BS degree in a business-related field or equivalent experience (preferred).

• Proficient in using CRM systems and various virtual communication technologies.

🏝️ Benefits

• Comprehensive medical, vision, dental, and life insurance coverage.

• Accidental Death & Dismemberment (AD&D) insurance.

• Short-term and long-term disability insurance options.

• Sleep care management services.

• Health Savings Account (HSA).

• Flexible Spending Account (FSA).

• Commuter benefits available.

• 401(k) retirement plan.

• Employee Stock Purchase Plan (ESPP).

• Employee Assistance Program (EAP).

• Tuition assistance programs.

• Fifteen days of Paid Time Off (PTO) during the first year.

• Eleven paid holidays plus three floating holidays.

• Fourteen weeks of primary caregiver leave or two weeks of secondary caregiver leave.

• Flexible work arrangements offered.

• Opportunities for career advancement.

• Competitive salary packages.

• Additional compensation through TIC (base hourly pay is $27.64/hr).