Sales Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Support the Sales team while ensuring effective communication with current customers.

• Act as the main point of contact, delivering service, support, and assistance for general inquiries.

• Serve as the primary liaison for assigned Sales Representatives and Region Managers.

• Function as the main sales contact for the Alternate Site customer base.

• Assist throughout the sales process, from initial inquiries to closing the sale.

• Collaborate with the Sales team to maintain and strengthen relationships with existing customers.

• Address inbound inquiries by providing product information, marketing materials, and samples.

• Offer product solutions and pricing quotes via authorized Distributor Inside Sales Departments.

• Create new sales opportunities through phone and email inquiries.

• Provide technical support while maintaining knowledge of products and competitors.

• Communicate effectively with distributors, distributor representatives, and end users.

• Manage inquiries related to sales opportunities on the ICU website.

• Assist Sales Representatives with territory management, sales reports, and research on discrepancies.

• Coordinate sales forecast and pipeline data, including wins and losses for the IKAP database.

• Prepare and submit sales documentation, such as quotes, relationship forms, and GPO lookups.

• Provide weekly reports for high-priority or high-visibility items.

• Oversee the vendor credentialing process.

• Support and execute special projects for corporate accounts and IDNs.

• Facilitate both internal and external sales communications.

• Engage in special projects as assigned.

⛳️ Requirements

• Must be 18 years of age or older.

• High School diploma is required.

• A minimum of 2 years of experience in sales, preferably within the medical device industry.

• Exceptional verbal and written communication skills.

• Strong organizational and interpersonal abilities.

• Capacity to manage multiple tasks and thrive in a fast-paced setting.

• High level of attention to detail is essential.

• Proficiency in Excel, Word, and Outlook is required.

• Travel typically constitutes less than 5% of the time.

🏝️ Benefits

• Remote work arrangement.

• Travel generally requires less than 5% of the time.