Sales Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls, emails, and various customer inquiries.

• Make outbound calls to follow up on leads and arrange appointments.

• Act as the initial point of contact for both prospective and existing customers.

• Organize, confirm, direct, and reschedule appointments for multiple home service brands.

• Input and update customer details in CRM and scheduling systems.

• Verify customer information and assess eligibility and availability for appointments.

• Address billing inquiries, product and service questions, and general customer issues.

• Utilize a consultative, customer-first approach to overcome objections.

• De-escalate difficult situations and provide effective solutions.

• Maintain comprehensive documentation of customer interactions.

• Achieve quality, productivity, attendance, and schedule adherence goals.

• Keep informed about various brands, products, promotions, and company policies.

• Appropriately escalate customer concerns when necessary.

• Foster a positive team culture through professionalism, accountability, and collaboration.

⛳️ Requirements

• Must be at least 18 years old.

• A high school diploma or GED is required.

• Must be legally authorized to work in the United States.

• Exceptional verbal and written communication skills.

• Strong customer service orientation with the ability to quickly establish rapport.

• Confident in handling objections and engaging in difficult conversations.

• Detail-oriented with outstanding organizational abilities.

• Capable of learning multiple products, brands, and software platforms.

• Proficient in computer navigation and typing.

• Ability to multitask while ensuring accuracy.

• Self-driven and able to work independently in a remote setting.

• Reliable with excellent attendance and punctuality.

• Positive demeanor and openness to coaching and feedback.

• Ability to successfully complete training and demonstrate proficiency across various brands.

• Reliable high-speed internet connection is required.

• Computer must meet minimum system requirements.

• Wired USB headset with a microphone is necessary.

• Webcam needed for training and meetings.

• Second monitor required, or willingness to acquire one if needed.

• A quiet, distraction-free workspace suitable for taking customer calls.

• Ability to maintain confidentiality while working from home.

• Experience in sales, appointment setting, call centers, customer service, B2B, or administrative roles is preferred.

🏝️ Benefits

• Comprehensive training is provided for each brand and the associated systems.

• Fully remote work arrangement available.

• Professional home office support requirements include reliable high-speed internet, computer, wired USB headset, webcam, and a second monitor (or willingness to obtain one if required).