Sales Strategy – Operations Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as the main partner for sales strategy and operations within the CareSource Military & Veterans sector.

• Drive enrollment growth through effective sales planning, reporting, market insights, field enablement, and collaborative execution across functions.

• Evaluate enrollment performance, sales outcomes, competitive dynamics, and market trends to pinpoint growth prospects.

• Formulate and implement market-specific sales strategies, recommendations, and initiatives.

• Manage sales analytics and reporting, which includes dashboards, KPI tracking, pipeline administration, forecasting, and executive-level performance analysis.

• Collaborate with analytics and business teams to enhance data quality, reporting capabilities, and actionable insights.

• Organize and execute sales initiatives, enrollment campaigns, and retention strategies.

• Work closely with Military Account Representatives and cross-functional partners to prioritize outreach and optimize field execution.

• Assist in annual sales planning, business reviews, and strategic planning through analysis, recommendations, and performance assessments.

• Streamline sales processes, CRM utilization, operational workflows, and reporting tools.

• Facilitate strategic initiatives across departments, monitor objectives, eliminate execution barriers, and deliver on business priorities.

• Identify, implement, and disseminate best practices that enhance sales effectiveness and stakeholder engagement.

• Undertake other related duties as assigned.

• Operate in a general office setting and remain seated or standing for extended durations.

• Be prepared to work additional hours or outside standard business hours as necessary.

• Provide support to members during potential evening and/or weekend hours.

• Travel occasionally, up to 15%, in accordance with departmental requirements.

⛳️ Requirements

• A Bachelor's degree is required, or equivalent years of relevant work experience may be accepted in lieu of required education.

• Minimum of five (5) years in managed care sales, sales operations, business operations, healthcare analytics, or sales strategy is required.

• Proven experience in developing dashboards, business reviews, and executive presentations is essential.

• Demonstrated experience in leading cross-functional initiatives is a must.

• Experience with TRICARE, VA, Medicare, Medicaid, Marketplace, or other government-sponsored healthcare is preferred.

• Military service, veteran status, military spouse, or experience serving military-connected populations is preferred.

• High proficiency in Microsoft Office Suite is required.

• Familiarity with Relationship Management tools (CRM) systems is essential.

• A clear understanding of the populations served and a strong conviction about their needs is vital.

• Exceptional interpersonal, communication, verbal, and written skills are necessary.

• Ability to mentor and train others is crucial.

• Capability to work both independently and as part of a team is important.

• Strong attention to detail is required.

• Extensive knowledge of healthcare, products, and sales is necessary.

• Proficient critical listening and thinking skills are essential.

• Strong presentation skills are required.

• Customer service orientation is crucial.

• Effective time and territory management skills are needed.

• Ability to interact successfully with stakeholders and external partners at all organizational levels is required.

• Strong analytical skills, along with an understanding of business economics and financial resources, are necessary.

• Ability to identify business challenges, evaluate proposed solutions, and comprehend business partner needs is essential.

• Capacity to view the enterprise perspective and align initiatives with business priorities is required.

• Understanding of the overall business model and functional business areas is important.

• Ability to recognize and act on continuous improvement opportunities is vital.

• Ability to prioritize and adapt in a regulated environment is necessary.

• Ability to maintain flexibility while driving innovation and organizational change is crucial.

• A valid driver's license, vehicle, and verifiable insurance are required.

• A successful driver's license record check is mandatory.

• An annual Influenza vaccination is required for designated positions during the Influenza season.

• Must reside within the assigned territory.

🏝️ Benefits

• A bonus linked to company and individual performance may be available.

• Comprehensive and substantial total rewards package.

• Reasonable accommodations for qualified individuals.

• Annual Influenza vaccination provided as a condition of ongoing employment.

• Flexible working hours, including potential evenings and/or weekends.

• Mobile/remote work arrangement available.

• Occasional travel of up to 15% may be required.