Sales Solutions Architect – Strategic Accounts

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as a reliable technical advisor during customer interactions.

• Facilitate technical discovery workshops to grasp business goals, requirements, workflows, and success metrics.

• Recognize technical obstacles, integration needs, risks, and dependencies.

• Record customer requirements and convert them into technical recommendations.

• Design comprehensive solution architectures utilizing HERE APIs, SDKs, platform services, map content, and partner technologies.

• Develop and present architecture diagrams, technical workflows, integration strategies, and solution suggestions.

• Assess solution alternatives and advise customers on technical trade-offs and best practices.

• Assist in architecture reviews and technical decision-making processes.

• Conduct product demonstrations, technical workshops, evaluations, and proof-of-concept initiatives.

• Create validation plans with defined objectives, success metrics, and measurable results.

• Diagnose technical issues and coordinate the resolution of challenges.

• Generate customer-facing architecture documents, validation outcomes, technical recommendations, and implementation guidance.

• Collaborate with strategic account teams on account planning, roadmap discussions, expansion opportunities, and competitive assessments.

• Identify integration, data, performance, security, and operational risks while documenting mitigation strategies.

• Facilitate the transition from presales to implementation through detailed technical documentation and handoff materials.

• Advocate for customer requirements, feedback, and market insights to Product and Engineering teams.

• Contribute reusable technical resources, reference architectures, demo content, guides, best practices, and evaluation frameworks.

• Maintain up-to-date knowledge of HERE products, industry trends, cloud technologies, and competitive offerings.

⛳️ Requirements

• Over 5 years of experience in a customer-facing technical position such as Solution Architect, Sales Engineer, Solutions Consultant, Professional Services Consultant, Technical Consultant, or Software Engineer.

• Proven experience in designing and validating enterprise software solutions.

• Strong knowledge of APIs, web services, cloud technologies, and contemporary software architectures.

• Demonstrated experience in leading technical discovery, solution design, evaluations, workshops, or proof-of-concept initiatives.

• Excellent communication skills for engaging with both technical and business stakeholders.

• Experience collaborating with cross-functional teams including Sales, Product, Engineering, Services, and Customer Success organizations.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Capacity to manage multiple priorities while supporting complex customer engagements.

• Bachelor's degree in Computer Science, Engineering, Information Systems, GIS, or a related technical field, or equivalent practical experience.

• Background in supporting strategic, enterprise, or large-account customers.

• Familiarity with location technologies, mapping, GIS, routing, navigation, mobility, logistics, retail, transportation, supply chain, or related sectors.

• Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.

• Knowledge of integrating APIs, SDKs, or enterprise platforms into customer applications and workflows.

• Understanding of data architectures, system integrations, and modern application development methodologies.

• Programming or scripting skills in JavaScript, Python, Java, or similar languages.

• Experience in creating technical demonstrations, proof-of-concepts, workshops, and customer-facing architecture presentations.

• Experience working with geographically distributed teams and stakeholders across various functions.

• Successful completion of a background verification process.

🏝️ Benefits

• Annual performance bonus, contingent on company and individual performance.

• Health insurance coverage (Medical/Dental/Vision).

• Retirement savings plans.

• Paid time off and leave policies.