This is a fully remote position, open to applicants in Alabama, +19 more states.

📋 Description

• Manage incoming leads from form submissions and phone inquiries.

• Conduct proactive outreach to current and past customers to encourage service engagement.

• Provide service estimates through calls, SMS, and email communication.

• Assist customers in navigating the online portal to schedule their moves.

• Advocate for additional services and service enhancements.

• Generate customer referrals.

• Act as a consultative resource for customers in need of student move-in, move-out, storage, and shipping solutions.

• Facilitate customers' understanding and utilization of Storage Scholars services.

⛳️ Requirements

• Excellent communication skills with a strong sales orientation.

• Strong critical thinking abilities.

• Capacity to manage rapid changes and high-pressure workloads.

• Confident phone demeanor.

• High emotional intelligence to connect with team members and clients.

• Technologically proficient, with a quick learning ability for new software.

• Preferred: 1–2 years of experience in customer-facing roles, such as in retail, hospitality, or customer service.

• Must reside in and work from one of the following states: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, New Hampshire, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, West Virginia, Wisconsin, or Wyoming.

• Availability to work an average of 15–25 hours per week, with the potential to increase to 40 hours per week during the March to May period.

• Willingness to maintain a flexible schedule, including evenings and weekends as needed during the peak season (March to September).