Sales Representative II

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage sales interactions through calls, emails, and chat platforms.

• Interact with customers to determine their needs and support retention initiatives.

• Deliver precise information regarding products and services.

• Negotiate and finalize sales transactions via phone, email, or chat.

• Suggest suitable products or services aligned with customer requirements.

• Redirect non-sales-related inquiries to the relevant teams.

• Keep detailed records of customer interactions in the CRM system.

• Engage in training sessions and ongoing educational opportunities.

• Work collaboratively with various departments to address customer concerns.

• Follow company policies and procedures diligently.

• Achieve or surpass performance objectives related to KPIs.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• At least 2 years of experience in an inbound sales position or a similar role.

• Previous experience in a call center setting is preferred.

• Familiarity with providing customer support via phone, chat, and email is preferred.

• Excellent verbal and written communication abilities.

• Strong negotiation and sales capabilities.

• Competence in using computers and various software applications.

• Experience with CRM Ninja is preferred.

🏝️ Benefits

• Equipment provided by the company.

• Competitive salary package.

• Government-mandated benefits included.

• Opportunities for skill enhancement training.

• Personal and professional growth opportunities.

• Endless fun and opportunities for growth.