Sales Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage sales calls and/or chat interactions.

• Interact with customers to determine their needs and support retention initiatives.

• Respond to customer inquiries in a timely and professional manner via phone, email, or chat.

• Deliver precise information regarding products and services offered.

• Negotiate and finalize sales agreements through phone, email, or chat communication.

• Assess customer requirements and suggest suitable products or services.

• Aid in customer retention strategies.

• Redirect non-sales inquiries to the appropriate teams.

• Keep accurate records of customer interactions in the CRM system.

• Continuously enhance knowledge of products, services, and processes through training and ongoing learning modules.

• Work in collaboration with other departments to address customer concerns.

• Uphold a positive, empathetic, and professional demeanor towards customers and colleagues.

• Comply with company policies and procedures.

• Achieve or surpass performance benchmarks related to KPIs.

• Execute other duties as assigned.

⛳️ Requirements

• Minimum of 1 year experience in an inbound or outbound sales position or equivalent, ideally within a call center setting.

• Preference for candidates with experience in outbound sales.

• Prior experience in assisting customers through phone, chat, and email is advantageous.

• Excellent communication abilities, both oral and written.

• Strong negotiation and sales acumen.

• Competent in using computers and various software applications, including CRM Ninja.

• Must reside in the Philippines.

• Must be available to work from 9 AM to 6 PM EST, with potential changes to hours.

🏝️ Benefits

• Competitive salary package.

• Government-mandated benefits included.

• Retirement Savings Program with Company Matching contributions.

• Life Insurance coverage provided.

• HMO benefits starting from Day 1.

• Paid time off available.

• Special leave for birthdays.

• Bonus and incentive programs offered.

• Access to skills training and opportunities for personal and professional growth.

• Daily free lunch for onsite employees.

• Employee Referral Program in place.

• Equipment supplied by the company.