Sales Quality Assurance Analyst – UK Market

This is a fully remote position, open to applicants in South Africa, +1 more country.

📋 Description

• Evaluate recorded outbound sales calls using a QA checklist.

• Analyze lead qualification, accuracy, adherence to processes, and the quality of appointments.

• Verify CRM records against the information discussed during calls.

• Accurately score and document QA results.

• Identify and flag leads that are incorrectly qualified or of poor quality.

• Provide concise written feedback based on QA evaluations.

• Recognize recurring quality issues and trends.

• Keep accurate records and reports of QA activities.

• Ensure reviews are completed within the required timeframes.

⛳️ Requirements

• Previous experience in QA, call monitoring, outbound sales, appointment setting, or call center operations.

• Strong understanding of English, especially in conversations with UK customers.

• Proficient written English skills.

• Exceptional attention to detail and listening abilities.

• Strong analytical and organizational capabilities.

• Ability to consistently adhere to a structured QA checklist.

• Comfortable reviewing a large volume of recorded calls.

• Familiarity with CRM systems and spreadsheets.

• Capable of working independently.

• Access to a reliable laptop or desktop.

• Stable high-speed internet connection.

• Headphones or headset suitable for call recordings.

• A quiet workspace at home.

🏝️ Benefits

• Opportunity to work in a dynamic environment.

• Develop and enhance your QA skills.

• Flexible working hours.

• Access to ongoing training and development.