QA Manager

This is a fully remote position, open to applicants in California, +9 more states.

📋 Description

• Lead and expand a globally distributed team of 12 QA engineers specializing in both manual and automated testing.

• Collaborate with the outsourcing partner to staff pods, set quality expectations for partner engineers, and create a unified team.

• Develop and implement a hiring strategy that aligns with both team and organizational objectives.

• Establish processes, standards, and documentation for team performance.

• Mentor team members through one-on-ones, feedback sessions, coaching, and performance management.

• Take ownership of the go/no-go decision regarding release readiness and be accountable for it.

• Identify and highlight quality risks early in the release cycle.

• Negotiate release trade-offs with product and engineering stakeholders.

• Minimize post-release defects and hotfix rates, monitor production quality, and lead incident response efforts.

• Provide C-level executives with insights into quality coverage and implement plans for effective test coverage.

• Set quality KPIs in collaboration with leadership and drive progress towards achieving these goals.

• Advocate for and implement shift-left quality practices.

• Establish and communicate QA best practices to engineering partners.

• Enhance QA processes, tools, and automation opportunities.

• Document testing standards and maintain libraries of test cases.

• Report directly to the CTO and manage the QA function comprehensively.

⛳️ Requirements

• A minimum of 6 years of overall experience in QA.

• At least 3 years of experience in QA management, including overseeing globally distributed teams.

• Exceptional people management skills, including team member development, performance management, and cultivating a high-performing culture.

• Solution-oriented leadership in addressing quality incidents, focusing on root causes and scalable solutions.

• Strong communication skills to convey quality status, risks, and recommendations to both technical and non-technical stakeholders.

• Expertise in mobile QA, encompassing manual and automated QA, regression testing, test coverage, and device/OS matrix strategy.

• Proven ownership of release readiness decisions, including the reduction of post-release defects or hotfix frequency.

• Familiarity with AI-driven QA practices, utilizing AI on a daily basis and having implemented production QA processes reliant on it.

• Experience in designing and implementing innovative QA approaches within an organization, such as shift-left methodologies.

• Experience with consumer subscription mobile applications at scale (preferred).

🏝️ Benefits

• Equity

• Unlimited PTO

• Health insurance

• Vision insurance

• Dental insurance

• Paid parental leave for both primary and secondary caregivers

• 401(k) match