Sales Performance Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee and coordinate interactions taking place through chat platforms, including WhatsApp and others.

• Ensure prompt and effective responses in line with the company's commercial strategies.

• Discover sales opportunities by evaluating lead profiles, urgency, closing potential, and average ticket value.

• Prioritize and delegate opportunities to the most suitable sales representatives.

• Track and evaluate metrics such as conversion rates, average response times, response SLAs, and individual salesperson performance.

• Identify obstacles, recommend enhancements, and assist in strategic decision-making for the commercial team.

• Mentor sales representatives on best practices for customer service.

• Aid in the organization of the chat queue, concentrating on opportunities with the greatest potential for closing.

⛳️ Requirements

• Proven experience with commercial metrics, KPIs, and data analysis.

• Fundamental understanding of accounting or accounting services.

• Background in customer service through digital channels (WhatsApp, chat, omnichannel).

• Advanced experience in lead qualification, prioritization, and distribution.

• Intermediate proficiency in Excel / Google Sheets.

• Familiarity with CRMs and commercial tools (Pipedrive, HubSpot).

• Bachelor’s degree in Business Administration or a related area.

• Preferred: experience in sales within accounting firms.

• Preferred: experience in inside sales or pre-sales.

🏝️ Benefits

• Caju Benefits Card – R$700.00 monthly for personal use, not deducted from payroll and maintained during vacations.

• Unimed Health Plan – fully covered by Contajá, with co-payment only upon utilization.

• Birthday Day Off.

• Wellhub (Gympass) – access to gyms and wellness platforms.

• Telepsychology – up to 2 complimentary sessions per month.

• Telenutrition – up to 2 complimentary sessions per month.

• 15% discount on laboratory tests at the Dasa network.

• 30% discount on generic medications at Pague Menos pharmacies and 20% on brand-name medications.

• Partnership with Estácio for academic growth.

• ImpulsoJá Career Plan.

• Gamification with virtual coins exchangeable for prizes like a Kindle, participation in industry events, and exclusive gifts.