Sales Order Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the Manager, Sales Support, Sales Directors, Account Executives, and Solution Architects to devise strategic sales methods.

• Establish and nurture ongoing relationships with current and prospective customers.

• Provide customer support by addressing information inquiries and resolving account or order management issues.

• Manage customer orders in the CRM system.

• Prepare precise customer order packages for submission utilizing the order checklist.

• Coordinate with Account Executives, Procurement, Project Management, and customers throughout the sales cycle and delivery process.

• Enhance deal profitability through OEM programs and promotions.

• Utilize manufacturer tools to secure and maintain deal registration and special pricing.

• Collaborate with Account Executives and Regional Renewal Managers to adhere to the T-Minus schedule and update the CRM Contract Renewal Dashboard.

• Dispatch sales orders, statements of work, and other customer-related documents to Account Executives for evaluation.

• Assist with customer communications when Account Executives are unavailable while ensuring the Account Executive remains the primary contact.

• Guarantee order accuracy and compliance with company best practices, margin percentages, discounts, and booking policies.

• Stay updated on industry developments and enhance sales knowledge.

• Maintain an understanding of company policies, procedures, and objectives and communicate them effectively to customers.

• Promptly process strategic manufacturer orders during month-end, quarter-end, and year-end periods.

• Provide backup and support to other POD or regional team members during peak order volumes or PTO coverage.

• Participate in both internal and external training sessions.

• Collaborate with the Director on task forces and internal initiatives.

• Identify and recommend process improvements.

⛳️ Requirements

• Bachelor’s degree or equivalent in a business-related field.

• 1 - 3 years of sales/business experience.

• Excellent communication and organizational abilities.

• Proficient in Microsoft Office Suite.

• Capacity to thrive in a fast-paced, high-volume, and challenging environment.

• Outstanding listening, verbal, and written communication skills.

• Self-driven, energetic, and able to operate with a sense of urgency.

• Ability to work independently as well as collaboratively within a team.

• Capability to absorb technical information and implement it effectively.

• Strong skills in problem identification and resolution.

• Proficient in third-party manufacturer tools, business processes, and sales engagement models.

🏝️ Benefits

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution).

• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing with member advocacy, and Kaiser).

• RX Home Delivery.

• HSA with Employer Contribution.

• In-vitro Fertility (treatment coverage).

• Dental.

• Vision (2 plans: 12-month and 24-month frames allowance).

• FSA Plans (Healthcare, Dependent Care, and Limited Purpose).

• Pre-tax Commuter Plans.

• Employer-paid Life Insurance.

• Employer-paid Short + Long Term Disability.

• Long Term Disability (2 plans: Employer-paid or optional Self-paid).

• Paid Parental Leave (4 weeks at 100%).

• Employee Assistance Plan.

• Voluntary Life Insurance for team member, spouse, and child.

• Voluntary Accidental Death coverage for team member and spouse.

• Legal/ID Theft Plans.

• TeleHealth services.

• Wellness program via Omada Health (healthy living solution).

• Travel Assistance.

• Business Travel Accident Coverage.

• Medical coverage for foreign travel.

• Employer-paid Pet Telehealth.

• Accident Insurance.

• Critical Illness Insurance.

• Hospital Indemnity Insurance.

• Volunteer Time Off.

• 10 Holidays.

• Summer Sizzle.

• On Demand Pay (Daily Pay).