Sales Ops Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of and enhance the Salesforce infrastructure and the overall sales systems strategy in collaboration with external administrators and internal stakeholders.

• Oversee the commercial tech stack, which includes tool selection, workflow optimization, system adoption, and improving representative efficiency.

• Collaborate with the Finance, People Team, and C-Suite to design and manage sales quotas and compensation structures.

• Organize the execution of conferences and events, covering logistics, pre-event marketing campaigns, post-event follow-ups, and lead capture workflows.

• Enhance the sales team's workflow and execution across processes, contracting, legal coordination, and internal operations.

• Maintain and continually enhance the sales team's knowledge base, process documentation, and internal resources.

• Develop and support sales enablement initiatives, including playbooks, messaging, onboarding materials, and training resources.

• Create and refine outbound cadences, account development workflows, and representative outreach processes.

• Assist in data analytics and business case development for prospective employers, health plans, and other significant accounts.

• Monitor and enhance key operating metrics, including representative efficiency, conference lead follow-up speed, and adherence to processes.

• Initially report to the CEO, followed by reporting to the Head of Commercial.

⛳️ Requirements

• 7–12+ years of experience in sales operations, revenue operations, or commercial operations.

• Preferably experience supporting SaaS or digital health go-to-market teams.

• Profound expertise in Salesforce, including managing workflows, defining requirements, and facilitating system enhancements.

• Experience collaborating with Salesforce administrators and internal stakeholders.

• Practical experience in building workflows, playbooks, dashboards, and event plans.

• Capability to translate insights from pipeline, representative efficiency, and business cases into actionable strategies.

• Strong organizational skills and ability to follow through on tasks.

• Capacity to work cross-functionally with commercial leaders, legal teams, finance, C-Suite, and frontline sellers.

• Proactive, resourceful, and comfortable navigating ambiguity and making critical decisions.

• Familiarity with outbound tools such as Outreach, Salesloft, ZoomInfo, or Apollo is advantageous.

• Experience in digital health, healthcare, or employer/health plan markets is a plus.

• Experience managing conference or event logistics is an added benefit.

🏝️ Benefits

• Competitive equity.

• Comprehensive benefits.

• Flexible remote work options.

• Be part of a mission-driven team focused on the intersection of autoimmune health and scalable care delivery.

• Opportunity to establish and manage the operational foundation of a growing commercial team.