Sales Operations VA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take full ownership of the sales pipeline from the follow-up after calls to closing deals.

• Send personalized follow-up emails promptly, within 72 hours of sales discussions.

• Organize and schedule upcoming steps, meetings, demonstrations, and follow-ups on calendars.

• Track unresponsive prospects and implement value-driven re-engagement campaigns.

• Guide interested prospects and pilots towards actionable launch timelines.

• Recognize when additional stakeholders should be included in discussions.

• Oversee deal activity and ensure every opportunity has a defined next step.

• Maintain accurate records of CRM stages, notes, activities, and deal statuses.

• Identify deals that are at risk and take proactive measures to advance them.

• Utilize automated GTM queues daily, including AI-generated follow-ups, inbound lead triage, and prospect enrichment approvals.

• Review, fact-check, edit, and authorize AI-generated communications with customers.

• Monitor automated workflows, identifying any broken, delayed, or ineffective processes.

• Raise significant process issues with detailed explanations and suggested solutions.

• Serve as the go-to person for ensuring GTM workflows operate seamlessly.

• Triage incoming leads and provide succinct reasons or recommendations.

• Build, research, and enrich prospect lists utilizing Attio, Clay, and related tools.

• Verify prospect information for accuracy and completeness.

• Maintain clean, organized, and up-to-date records in the CRM.

• Track activities, communication history, next steps, and prospect details.

• Enhance data quality and pinpoint gaps in prospect or account information.

• Leverage AI tools to support sales and GTM operations while applying human judgment and quality control.

• Collaborate closely with founders who conduct sales calls and finalize deals.

• Assist in improving client business efficiency, service delivery, and operational functions.

⛳️ Requirements

• Minimum of 2 years of experience in sales operations, SDR/BDR support, account coordination, lead generation, GTM operations, or a comparable role.

• Proven experience in managing or coordinating a sales pipeline and guiding opportunities towards a defined next step or closure.

• Strong practical experience with CRM systems on a daily basis.

• Ability to articulate a specific sales opportunity or process you facilitated, including measurable outcomes or metrics.

• Exceptional written and verbal English skills, with a keen focus on tone, clarity, grammar, and precision.

• Strong judgment and capacity to make independent decisions within established guidelines.

• Highly organized and remarkably detail-oriented, with strong follow-through capabilities.

• Proactive attitude with the ability to identify issues and take action without waiting for instructions.

• Comfortable engaging with AI tools and AI-generated content daily.

• Experience with Attio, Clay, or similar CRM, prospecting, enrichment, and sales automation platforms is highly desirable.

• Strong analytical and problem-solving abilities.

• Capacity to manage multiple opportunities, tasks, and priorities concurrently.

• Willingness to take ownership of results.

• Must be available to work 40 hours per week with significant overlap with U.S. Eastern business hours.

• Proficiency in English; near-native accent preferred.

• Independent contractor status under a Master Services Agreement and Statement of Work.

🏝️ Benefits

• Competitive compensation rates.

• Weekly payment schedule.

• A variety of open roles available.

• Complimentary training and upskilling opportunities.

• Continuous support and guidance.

• A vibrant community always ready to assist you.

• Remote work flexibility.

• Flexible scheduling in alignment with client-preferred hours, subject to mutual written agreement.

• Opportunity to work with clients across the globe.