Sales Operations Support, PACS Informatics Software – Entry Level

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in maintaining account relationships and internal operational procedures for the customer base using the Synapse Select PACS software.

• Ensure comprehensive knowledge of sales models, contracts, and available product offerings for Synapse Select.

• Update and maintain reference documentation as directed by the Manager of Operations – Informatics, Global Product Manager, and Sales Team.

• Collaborate with customers to update and manage their contact information.

• Oversee multiple customer databases.

• Serve as a communication bridge between customers and Fujifilm departments.

• Collaborate with the Global Product Manager, Finance departments, and Sales Team to resolve billing issues.

• Supply customers with detailed account information.

• Provide customer account and business metric data to the Global Vice President of Cardiovascular Business and Global Product Manager.

• Identify and address contract inadequacies.

• Follow up and support initiatives aimed at enhancing profit margins while promoting process standardization.

• Intake, communicate, manage, and track cancellations and associated tasks.

• Organize internal and external meeting schedules.

• Dispatch customer notifications in accordance with established protocols or upon request from legal and/or leadership.

⛳️ Requirements

• Associate’s degree in business preferred, or equivalent experience.

• A minimum of 1-2 years of relevant experience is required.

• Experience with customer contracts is preferred.

• Proficiency in Microsoft Office Products.

• Capability to support multiple projects simultaneously.

• Ability to work independently in a fast-paced, deadline-driven environment while managing multiple tasks in a setting with rapidly changing priorities.

• Strong interpersonal, verbal, and written communication skills.

• Familiarity with internal software tools such as Salesforce, Salesforce Service, and SAP is advantageous.

• Excellent problem-solving skills.

• Exceptional attention to detail.

• Typical office working conditions apply.

• Regularly required to sit, talk, or hear.

• Good manual dexterity is necessary.

• Capacity to sit for extended periods.

• Occasionally required to lift and/or move up to 10 pounds.

• Must adhere to applicable U.S. FDA medical device regulatory requirements, ISO 13485 standards, and other relevant laws, regulations, and standards.

• Compliance with the company’s Quality Management System is required.

• Must meet facility vendor credentialing requirements where applicable.

🏝️ Benefits

• Flexible work environment.

• Occasional travel (up to 10%) may be necessary based on business needs.

• Equal opportunities in hiring, promotion, advancement, compensation, benefits, and training.

• Reasonable accommodations are available during the application and selection process.

• COVID-19 vaccination accommodations for medical, religious, or other legally mandated exemptions.