Sales Operations Specialist, Bilingual – French/English

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and enhance CRM data within Salesforce, Dynamics, or HubSpot.

• Ensure pipeline integrity, uphold data standards, and assist with territory and account assignments.

• Develop and sustain sales playbooks, process documentation, and internal standard operating procedures (SOPs).

• Generate weekly and monthly dashboards that cover pipeline, forecast accuracy, bookings, churn, and partner performance.

• Evaluate sales trends and deliver insights to leadership.

• Assist in quota planning, territory modeling, and performance tracking.

• Confirm quotes for accuracy, compliance with pricing, serviceability, and product configuration.

• Manage order entry, porting requests, letters of authorization (LOAs), service checks, and provisioning transitions.

• Ensure that contracts, Master Service Agreements (MSAs), addendums, and partner forms are complete and compliant.

• Monitor order status, resolve discrepancies, and provide updates to sales and partners.

• Act as a liaison between Sales, Engineering, Provisioning, Billing, Customer Support, and Product teams.

• Troubleshoot issues related to service availability, billing codes, order delays, and configuration.

• Assist channel partners with quoting, documentation, and operational support.

• Train new employees and partners on CRM usage, quoting tools, product catalog, and internal workflows.

• Develop and maintain enablement materials, cheat sheets, and process guides.

• Foster the adoption of new tools, systems, and operational improvements.

• Identify bottlenecks in the sales cycle and recommend workflow enhancements.

• Collaborate with IT/Product to implement CRM upgrades, CPQ enhancements, and automation opportunities.

• Engage in cross-departmental projects aimed at enhancing order flow, partner experience, and revenue accuracy.

⛳️ Requirements

• 2–5 years of experience in Sales Operations, Revenue Operations, or Sales Support.

• Background in telecom, UCaaS, VoIP, mobility, fiber, or other communications-related industries.

• Strong expertise with CRM platforms and reporting tools.

• Outstanding communication, organizational, and problem-solving abilities.

• Capacity to manage multiple priorities in a dynamic environment.

• Bilingual proficiency in French and English.

• Familiarity with CPQ systems, provisioning workflows, or telecom billing platforms is preferred.

• Knowledge of Power BI, Tableau, or similar analytics tools is preferred.

• Understanding of telecom concepts such as DIDs, porting, SIP, serviceability, rate decks, etc., is preferred.

• Experience in project management or process improvement is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and growth.

• Flexible work hours and remote work options.

• Engaging company culture with team-building activities.