Sales Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with the entire contracting process from quotation to signature by verifying commercial requests, customer agreements, pricing terms, discounts, and billing requirements.

• Collaborate with Sales, Legal, Finance, and Customer Success teams to facilitate the execution of contracts and onboarding of customers.

• Ensure that customer contracts and commercial terms are accurately represented in internal systems and operational workflows.

• Address routine and non-standard operational issues, providing solutions and escalating problems as necessary.

• Aid in billing processes, configurations, and tool management to guarantee accurate invoicing.

• Review and confirm sales requests to ensure that contractual terms and billing details are properly reflected in internal systems.

• Coordinate with Finance to resolve any invoice or payment discrepancies.

• Participate in the NBA Ops Channel on-call rotation under supervision, managing routine cases.

• Assist in the preparation of standard payment and operations reports.

• Ensure proper documentation and facilitate seamless communication across teams.

• Maintain compliance with pricing guidelines and margin policies when processing sales requests and contracts.

• Identify operational gaps or obstacles in deal execution and escalate proactively.

• Work closely with Sales teams to ensure operational readiness and efficient deal execution.

⛳️ Requirements

• 1–3 years of experience in Sales Operations, Commercial Operations, Revenue Operations, Billing Operations, Finance Operations, or a similar analytical role.

• Familiarity with billing or CRM & ERP tools (e.g., NetSuite, Salesforce, Hubspot).

• Comprehension of the commercial implications of operational decisions, including pricing and margin considerations.

• Strong attention to detail along with a willingness to learn.

• Good organizational and communication skills.

• Proficient communication skills in English.

• Experience in SaaS or technology companies is a plus.

• Knowledge of contracts, invoices, or payment processes is an additional benefit.

• Candidates must be authorized to work in the country where they are applying and will need to provide proof of employment eligibility as a condition of hire.

🏝️ Benefits

• Competitive compensation.

• Career growth and learning opportunities.

• Flexibility and ownership.

• Collaborative and innovative culture.

• Opportunity to work on impactful AI projects.

• International environment and talented teams.