Sales Operations Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as a trusted advisor and strategic partner to the SVP of AMER Sales.

• Convert business performance, market trends, and field insights into actionable recommendations that influence regional priorities and investment strategies.

• Support forecasting efforts for Mid-Market, Enterprise, and Strategic segments.

• Lead Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and weekly forecast assessments.

• Analyze trends and identify risks and opportunities to inform leadership decisions.

• Advise on headcount, organizational structure, quota frameworks, and allocation of business accounts.

• Create and maintain dashboards, performance reports, and AI-driven automated insights.

• Implement AI tools and workflows to enhance pipeline analysis, improve forecasting precision, evaluate representative performance, and gain segment health insights.

• Collaborate with Sales Systems, Finance, and Data Science teams to ensure data quality and governance.

⛳️ Requirements

• Over 5 years of experience in sales operations, ideally within a high-growth SaaS setting.

• Strong analytical and technical capabilities.

• Proven proficiency in Salesforce, SQL, and BI tools, particularly Sigma.

• Demonstrated experience in utilizing AI tools to derive sales insights.

• Practical knowledge of Claude Code and Codex.

• Excellent communication skills with the ability to distill complex analyses into clear, actionable insights.

• Capability to produce sophisticated models, spreadsheets, and executive presentations for senior leadership.

• In-depth SQL expertise and experience with Sigma and Gong are advantageous.

🏝️ Benefits

• Equity.

• Health, dental, and vision insurance.

• Retirement plans with company contributions.

• Parental leave.

• Support for reproductive or family planning needs.

• Mental health and wellness programs.

• Paid time off.

• Paid sick leave.

• Holidays and other leave benefits.

• Employer-funded flexible paid time off.

• Flexible paid sick leave policies.

• Company-provided recharge days.

• Reimbursements for cell phone and home internet expenses.

• Lifestyle spending accounts.

• Annual bonus plan for eligible non-sales positions.

• Reasonable accommodations for individuals with disabilities.

• In-person onboarding process.