Sales Operations Specialist

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Collaborate with Aspire and/or vendor engineering teams to obtain Bills of Materials or create configurations directly using vendor design and quoting tools.

• Request formal vendor quotations from technical and pre-sales teams based on customer requirements.

• Initiate requests for special vendor pricing, including deal registration and price deviations, via vendor online portals and monitor them until approval.

• Confirm approved special pricing against corresponding Aspire quotes and update both cost and customer-facing pricing.

• Track deal registration expiration dates and renew them as necessary.

• Generate accurate quotes for customers or Account Managers, verifying pricing, part numbers, and configurations.

• Address quote-related inquiries and prepare updated quotes as customer requirements evolve.

• Validate final pricing against customer purchase orders and vendor quotes, then process orders in NetSuite.

• Create relevant Professional Services projects or Managed Services agreements when applicable.

• Liaise with vendor and distributor representatives regarding quote and order statuses.

• Escalate any vendor delays or discrepancies to ensure customer commitments remain on track.

• Maintain precise records of quotes, opportunities, and orders in the CRM and NetSuite.

• Resolve customer-related issues such as discrepancies in orders and pricing inquiries.

• Identify opportunities for workflow improvements and collaborate with Sales, Finance, and Service Delivery to implement these enhancements.

⛳️ Requirements

• High School diploma or equivalent is required.

• At least one (1) year of relevant experience in an office, supply chain, or sales environment is necessary.

• Proficiency in Microsoft Outlook, Excel, Word, or similar applications.

• Preferred: Bachelor's degree.

• Preferred: More than 2 years of experience in sales operations, order management, quoting, or a related position, ideally within an IT solutions provider, VAR, or technology distribution setting.

• Preferred: Familiarity with NetSuite, QuoteWerks, and Cisco Systems tools and processes.

• High attention to detail and the ability to work with a significant degree of accuracy.

• Strong problem-solving abilities.

• Excellent organizational skills.

• Capacity to manage multiple tasks simultaneously.

• Strong communication skills, both written and oral.

• Good interpersonal abilities.

• Capability to thrive in a fast-paced environment.

• Ability to perform well under pressure while maintaining a positive and enthusiastic attitude.

• Willingness to learn and take on additional responsibilities.

• Ability to work effectively within a team and cultivate strong working relationships.

🏝️ Benefits

• Annual bonus.

• Reasonable accommodations for individuals with disabilities.